Job Description
Administrator - Customer Experience Champion\n Location: Northampton (NN5)\n Salary: £25,000 - £26,000 per annum (negotiable depending on experience)\n Hours: Full-Time, Permanent\n\nWe're recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office.\n\nThis is a varied and fast-paced role where you'll be at the heart of daily operations, working closely with customers, suppliers, and internal teams.\n\nWhy apply?\n\nJoin a values-led business with an excellent local reputation\nEnjoy a varied role with real ownership and responsibility\nWork in a friendly, supportive team with long-term career stability\nBe the first point of contact for customers and make a real impact on their experienceKey responsibilities include:\n\nProcessing customer orders, acknowledgements, and delivery updates\nCommunicating with customers by phone, email, Microsoft Teams, and occasionally in person\nCoordinating with internal departments to gather dispatch and delivery information\nCreating dispatch paperwork and arranging outbound transport\nProcessing sales invoices and purchase orders\nExpediting supplier deliveries and maintaining accurate order tracking\nAssisting with reception and switchboard cover when required\nInputting data and creating parts within internal systems (FactoryMaster - training provided)\nSupporting the development and documentation of office procedures\nGeneral administrative tasks to support the smooth running of the departmentWhat we're looking for:\n\n1-2 years of experience in an administrative or customer service role\nExcellent verbal and written communication skills\nConfident when speaking to customers in a professional and approachable manner\nStrong attention to detail and the ability to multitask effectively\nProficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus\nMinimum GCSEs in English and Maths (Grade 4/C or above)\nReliable, proactive, and well-organised with a positive attitudeWhat's on offer:\n\n£25,000 - £26,000 per annum (flexible for the right candidate)\nWorking hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 1:00pm\n20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days)\nCompany sick pay after 6 months\nFree on-site parking\nSupportive team culture and excellent training \n\nReady to apply?\n If you're an experienced Administrator who's confident dealing with customers and thrives in a busy office environment, we want to hear from you.
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