Support CSA team leaders with administrative tasks as and when required and where sufficient training has been provided.Executive Assistant & Front of House Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purposeBe the first point of contact for visitors to I Holland, support the customer service administration team and provide a supportive function to the Executive Leadership Team. Principal duties & responsibilities Front of House &x2022; Greeting and checking-in site visitors at reception in a professional and welcoming manner, whilst taking pride in a polished, personal presentation of appearance and follow implemented processes for booking in and maintenance of visitor logs. Coordinate refreshments as and when necessary.&x2022; Answer inbound telephone calls and redirect as appropriate.&x2022; Manage the reception area ensuring it is tidy, presentable and stocked with necessary materials.&x2022; Ensure meeting rooms are kept tidy and presentable, ready for next use and materials/refreshments are sufficiently stocked.&x2022; Manage booking out / in of company pool car to implemented process.&x2022; Management and use tannoy system to clearly and articulately send daily announcements and messages as and when required.&x2022; Manage incoming post and distribute accordingly.&x2022; Manage outgoing post, ensuring it is prepared and ready for daily collection. Customer Service Support &x2022; Support CSA team leaders with administrative tasks as and when required and where sufficient training has been provided.&x2022; Booking in of samples if addressed CSA is not in the building.&x2022; Daily scanning of documents raised by dispatch and process accordingly.&x2022; Monitor and report on lead generation activities, analysing key data points to refine strategies for continuous improvement&x2022; Work closely with sales team to ensure smooth lead handovers and accurate tracking of the sales funnel.&x2022; Maintenance and upkeep of account data in Navision and CRM systems when required.&x2022; Assistance as required to Accounts Department, Despatch Administration and Human Resources. Executive Assistant &x2022; Support with coordination of internal and external meetings, including logistics planning, scheduling, hotel booking, dinner reservations, etc.&x2022; Support in arranging business travel; liaising with travel agency, companions and others &x2013; preparing detailing schedules in a timely manner.&x2022; Handle sensitive and confidential information with discretion and professionalism.&x2022; Prepare, edit and format presentation and documentation as and when required to high standards following company branding.&x2022; Manage and prioritise incoming communications and requests and ensure timely response and follow-up.&x2022; Support with uploads to the Limble maintenance system Key performance indicators in line with core values &x2022; Customer focus: High responsiveness to requests. Sense of ownership.&x2022; Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.&x2022; Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.&x2022; Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.&x2022; Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.&x2022; Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.&x2022; Compliance with all policies, procedures, and safety rules & regulations. Preferred qualifications The following skills and experiences are recommended for this job; however, they are not essential: &x2022; Strong written and verbal communication skills.&x2022; Excellent organisational and time management skills. Ability to prioritise work to meet deadlines.&x2022; The ability to multitask, ensuring all details are captured and addressed&x2022; IT literate primarily with Microsoft Outlook, Word and online booking, etc. Excel & Microsoft Dynamics are a bonus.&x2022; Flexible with regard to work times.&x2022; Confident in talking to and engaging people face to face and virtually / via telephone.&x2022; Personable, with experience in a similar role & maintaining a welcoming environment. Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service DBS check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Types: Full-time, Permanent Pay: £12.72-£13.21 per hour Expected hours: 39 per week8.30 am-5 pm Monday &x2013; Thursday8.30 am-4 pm Friday Benefits: &x2022; PRP &x2013; Profit-related pay&x2022; Company Pension&x2022; Cycle to work scheme&x2022; Employee discount&x2022; Free flu jabs&x2022; Free parking&x2022; On-site parking&x2022; Store discount Schedule: &x2022; 8-hour shift&x2022; Day shift&x2022; Monday to Friday&x2022; No weekends Work Location: In person &x2013; Long Eaton, Nottingham Click 'Apply' to forward your CV.