OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Main Purpose: The FM Coordinator is responsible for the coordination, scheduling and administration functions, and will manage incoming calls, workforce planning and reactive maintenance. Reporting to the Contract Manager, this roles works as part of the Contract Management Team. Duties & Responsibilities: Work closely with the contract management team, other FES stakeholders and lead on all aspects of the contract administration and scheduling function. Manage end to end processes for all contract reactive works and associated workflows, to ensure successful and compliant delivery. Prioritise and implement emergency reactive responses and associated contract escalation. Ensure planned maintenance tasks are planned and scheduled in accordance with FM Standards. Achieve the teams agreed performance targets and objectives. Direct line management of FM Scheduler. Maintain maintenance and reactive records. Cover the duties of the FM Scheduler during absence. Skills & Knowledge: Experience in a Hard Services, Facilities Maintenance or Social Housing delivery environment (highly preferred). Previous experience in a customer facing role (Customer Services, Administration, PA, Project Management). Excellent customer service skills. Excellent computer/IT skills – Excel, Word, PowerPoint and Outlook. Excellent communication skills. Demonstrable ability of working to tight deadlines and multi-tasking. Excellent attention to detail. Process orientated with a continuous improvement mindset. Ability to work in a fast-paced environment, and make effective decisions quickly. Work Schedule: Monday-Friday, 08:00-17:00 40 hours per week Office based How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.