Job Title: Guest Services Team Member Plus
About the Role
‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! We are seeking individuals to join us as Guest Services Team Member Plus.
As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation and delivering excellent service to our guests during their holiday. You will assist guests by providing advice on our product offerings and local area, helping to enhance their stay.
If issues arise, you will use your empathy and problem-solving skills to understand and resolve guest concerns, logging feedback and ensuring follow-up. You will also be involved in the check-in process and face-to-face guest interactions.
Live-in accommodation is available for these roles.
Key Responsibilities
* Work in a fast-paced environment, supporting and learning new skills.
* Communicate effectively, supporting colleagues and assisting guests confidently, including via telephone.
* Use various systems to log jobs and feedback accurately.
* Complete all training provided to develop relevant skills.
* Enjoy working with diverse team members and guests, as no two days are the same.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with a range of holidays, from action-packed family breaks to adult-only events.
Our culture is highly valued—creating a fun, supportive environment where our team genuinely cares for each other. If you want a role where you Create Smiles, Get Stuck In, and be part of a caring team, this could be the perfect fit.
Join us now for an exciting opportunity to be part of the Butlin’s experience!
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