Overview
Location: Hybrid / Royal Leamington Spa, UK
Job type: Permanent / Full-time
Sector and subsector: Travel & Tourism | General
Salary: Negotiable salary
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, New Zealand, The Netherlands, Canada and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, Gray Dawes acts as an extension of clients’ own organisations – their out-of-house travel department. We achieve this by understanding our clients, their culture, their brand values and business objectives, and we always deliver… better.
We are recruiting for an experienced Business Travel Consultant to join our Leamington Spa based team. This role will be based at our Leamington office with a hybrid pattern (3 days in the office and 2 days at home) after successful probation/training, depending on skills and experience. This is an exciting time to join as we rapidly expand our operations team.
Responsibilities
* Provide high levels of customer service by handling enquiries and reservations, responding professionally, arranging and confirming bookings, and building traveller profiles to meet needs.
* Research options for clients to ensure the best deals are found.
* Process E-tickets and travel documentation.
* Offer advice on options for each itinerary, including visas, passport requirements and vaccinations.
* Handle refunds and cancellations.
Qualifications and Experience
* Motivated, passionate individual with prior experience in business travel.
* Experience using Sabre GDS; Galileo experience considered.
* Excellent telephone manner, verbal reasoning skills and attention to detail.
* Confident in dealing directly with clients face to face.
* Available to work between 8:00 am and 6:00 pm on a rota basis.
What We Can Offer
We value our people and offer a range of benefits as part of our commitment to a flexible, supportive workplace. Benefits include:
* Cash plan scheme (after probation)
* Group Life Cover (after probation)
* Volunteering days
* Christmas Savings Scheme
* Season Ticket Loans
EEO and Data Privacy
The administrator of your data is Gray Dawes Group with its registered office in Colchester, UK. The data is collected for recruitment for the position and may be processed in future recruitment processes with additional consent. Providing personal information is voluntary. You have the right to access, correct or delete your data. Detailed information on data processing can be found in our Privacy Policy.
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