Desktop Support Engineer
Fulltime/Permanent
Belfast, Northern Ireland
Mon - Fri
£30,000 to £36,000 DOE
We are a recruitment partner working with a well-established global technology and connectivity services provider. The business delivers end-to-end IT infrastructure, workplace technology, and managed services solutions across enterprise and regulated environments. With a strong focus on service quality, collaboration, and continuous improvement, they support complex client estates across multiple locations.
They are now seeking a Desktop Support Engineer to join a small, dedicated on-site support team.
The Role
This is a hands-on, site-based Desktop Support role providing both front-office and back-office IT support to end users. You'll be responsible for day-to-day desktop operations, device lifecycle management, incident resolution, and contributing to project and transition activities within a structured ITIL environment.
You will work closely with internal teams, client end users, client IT stakeholders, and third-party vendors to ensure a high level of service delivery.
Key Responsibilities
* Provide face-to-face and remote desktop support to end users in a site-based environment
* Support and maintain desktops, laptops, thin clients, tablets, mobile devices, and telephony
* Deploy and manage devices using corporate Windows and macOS builds
* Troubleshoot hardware, software, and peripheral issues, including printers and MFDs
* Support core business applications across their lifecycle, including installation, reinstallation, and fault resolution
* Log and manage Incidents, Requests, and Changes using ITSM tools (e.g. ServiceNow), ensuring SLA compliance
* Support network connectivity and Wi-Fi, including patching, troubleshooting, and root cause analysis
* Carry out moves, surveys, desk relocations, and post-move support, including project-related moves
* Maintain accurate asset management and inventory records, including device assignments and lifecycle tracking
* Produce reports, ad-hoc analysis, and support desktop controls with stock and asset reporting
* Create and maintain knowledge base articles and technical documentation
* Participate in project work, including transition, alignment, and transformation activities
* Adhere to IT security, health & safety, and data control policies, escalating issues where required
Required Experience
* Proven experience delivering hands-on desktop / end-user IT support
* Experience supporting users face-to-face at desk side
* Strong working knowledge of Windows and macOS operating systems
* Experience troubleshooting hardware, software, peripherals, and printers
* Familiarity with Active Directory, user account management, and basic networking
* Experience supporting Microsoft 365, email, VPNs, and standard enterprise applications
* Ability to resolve standard tickets independently and escalate complex issues appropriately