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Role Summary and Purpose
Supports the day-to-day running of the S&D Central team by delivering operational governance, management information, and process discipline across strategic partner and revenue-related activities, including Additional Broker Remuneration. The role ensures standards are defined, embedded and monitored, with clear outputs, accurate reporting, and effective coordination across stakeholders.
Key Tasks and Responsibilities
1. Prepare high-quality, well-presented and accurate meeting packs, including analysis and insight, to support engagements between Arch business representatives (typically Key Account Directors) and strategic partners.
2. Maintain day-to-day operational control of governance standards within the team, with particular focus on Additional Broker Remuneration (ABR) arrangements:Develop and maintain prescribed processes; communicate requirements to the wider business and support stakeholder adherence.Maintain governance documentation (format, content and storage) and ensure version control.Support S&D compliance with business and regulatory governance and practice standards by maintaining appropriate controls, monitoring adherence, escalating exceptions, and contributing to timely and accurate compliance reporting.Own scheduling and deadline management for key governance activities.Track account performance and support associated processes (e.g., ROI reviews, interim performance tracking, stakeholder summaries, and quarterly ABR accrual calculations).Collaborate with key stakeholders across the business (Finance, Accounts Payable and Branches) to ensure timely and accurate inputs/outputs.Ensure alignment and effective collaboration with Arch International (London) Strategic Accounts Management.Engage directly with partners on deal-related matters, as appropriate.Submit and track payments in accordance with established proceduresSupport general UKR and S&D compliance with prescribed governance standards; identify and address shortfalls constructively and effectively.
3. Work with colleagues to continually strengthen, embed and monitor governance controls across the S&D function.
4. Ensure S&D compliance with Contract Management best practice (ABR and otherwise) —confirm agreements are properly counter-signed, stored appropriately, contractual periods are tracked, provide objective oversight of ongoing adherence, and support compliance reporting.
5. Coordinate the monthly Sales Team meeting to ensure a positive and impactful return to the business—shape the agenda, prepare an effective slide deck, document actions and key decisions, and circulate outputs promptly.
6. Drive continuous improvement within the S&D Central function by identifying opportunities, proposing solutions, and leading agreed changes through to implementation.
7. Support the development and maintenance of a consistent, high-value performance tracking approach for the Business Development Manager team.
8. Support key stakeholders in managing third-party relationships that support the Arch UKR business (e.g., premium finance provider and Bcarm/ARM Plus), including operational effectiveness and governance.
9. Support the governance framework for Premium Financing arrangements, including compliance, operational adherence to protocols, and financial performance tracking.
10. Build alignment and ways of working with the Arch International Strategic S&D team to deliver synergies and consistent partner governance.
Role Requirements & Skills
Skills / Competencies
11. Highly organised, with strong planning and prioritisation skills.
12. Builds and maintains a strong understanding of business operations and end-to-end impacts.
13. Thinks beyond the immediate task to understand risk, controls, and stakeholder implications of processes and decisions.
14. Strong attention to detail, with a focus on accuracy and quality.
15. Able to take high-level requirements and translate them into clear, practical operational processes.
16. Proactive—anticipates requirements and pressure points, identifies improvements, and works collaboratively to deliver solutions.
17. Confident challenging existing ways of working and proposing better approaches, grounded in evidence and stakeholder needs.
18. Strong stakeholder management—builds effective relationships, understands priorities and constraints, and improves outcomes through collaboration.
19. Responsive and accessible; sets clear deadlines and delivers outputs on time.
20. Advanced MS Office skills (Excel, PowerPoint and Word), with confidence producing polished materials.
21. Clear and adaptable communicator; able to communicate assertively and influence others to achieve the desired outcome.
Qualifications
22. Competent user of Microsoft Word, Excel and PowerPoint, with confidence producing accurate, well-presented packs and analysis.
Experience
23. Minimum 5 years’ experience in the insurance industry, preferably within commercial lines.
24. Proven experience working effectively with a wide range of stakeholders, managing competing priorities and delivering to deadlines.
25. Desirable experience includes external relationship management, operating within governance frameworks, maintaining documentation and audit trails, and partnering with Finance / Accounts Payable on accruals, invoicing, MI and reconciliations.
14101 Arch Europe Insurance Services Ltd