Overview
Join us at Toby Carvery, the home of the roast, where every day is a Sunday. Think perfectly ruffled potatoes, giant homemade Yorkies and pigs in blankets all year round. If you love Yorkies as much as we do, we want to hear from you!
Mitchells & Butlers runs many of the UK's most famous restaurant and pub brands, including All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson's, Premium Country Dining Group, O\'Neill\'s, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper\'s Lodge, Orchid Pubs and The Oak Tree.
Responsibilities
* Greet, serve and look after our guests.
* Maintain the highest standards of cleanliness and safety.
* Work with the team to create a friendly atmosphere our guests will love.
* Know the menus inside out, making recommendations to our guests.
* Be a champion of brand standards.
* Identify opportunities and apply techniques to increase sales and improve customer experience.
* Tailor communication techniques to meet customer needs and build rapport.
* Maintain a safe, hygienic, and secure working environment.
* Comply with health and safety legislation, regulations, guidelines and procedures.
* Follow food safety and allergen legislation and procedures applicable to own role.
* Use technology and equipment in line with business policy to meet customer needs.
* Handle transactions and payments securely.
* Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
* Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
* Use professional methods of communication that are tailored to different situations, and individual and team needs.
* Manage own time and workload, prioritising tasks.
* Maintain and rotate stock according to life cycle and business processes.
* Ensure equipment and technology faults and maintenance issues are reported promptly.
* Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
* Keep up to date with changes to products and processes.
* Use feedback to improve own performance.
* Reduce the waste of resources, taking sustainability into account, in line with business expectations.
* Follow and support equity, diversity and inclusion legislation and principles.
* Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
* Serve food and beverages to individual business standards.
* Join us at Toby Carvery, the home of the roast, where every day is a Sunday!
Qualifications
* Food and Beverage Team Member L2, including Functional Skills in Maths and English, Team Working.
* Organisation skills.
Apprenticeship and Training
* A mixture of face-to-face and Skype/phone catch-ups every 4-6 weeks.
* A mixture of on- and off-the-job training, including workshops and webinars.
* Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer.
* Feedback sessions to discuss progress.
* Obtain Functional Skills in English and Maths (if you don\'t already have GCSE or equivalents).
* 30 hours paid work every week.
Benefits
* Love eating out? You\'ll love it even more with a massive 33% discount across all our brands.
* Never a dull moment - fun, laughs and lifelong friends!
* Funded qualification up to degree level.
* Charity is important to us. From company charities to the one close to your heart, you can choose how to give something back.
* Enjoy a 33% discount off a cosy stay at our Inn Keeper\'s Lodges.
* Pension, 28 days paid holiday, high-street shopping discounts, and free shares.
Wage will be: 16-20 year olds: £10 per hour; 21+ year olds: £12.21 per hour.
At Mitchells and Butlers, you will be working towards a Food and Beverage Team Member Level 2 Apprenticeship standard over the course of 15 months.
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