Job Description
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more! Hear why our employees think it is such a great place to work:- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-valueBefore you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply#CareerforlifeJob overviewCan you keep a cool head at times of crisis?
Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford.Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service.
The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required.Candidates will need to pass two online assessments and we will need to carry out enhanced background checks.Main duties of the jobAnswer operational calls that come into the EOC. Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly. Provide pre-arrival advice to callers where appropriate.Working for our organisationYou'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision.
We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. Detailed job description and main responsibilitiesFor a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification.
This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement.
Please note, CVs are not accepted.Person specificationQualificationsEssential criteria- Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process.Skills & KnowlegdeEssential criteria- Effective verbal and written communication skills- Work on own initiative- Prioritise and undertake numerous tasks simultaneously- Remain calm under pressure- Work as part of a high performance teamPersonal AttributesEssential criteria- High standards of personal professionalism- Determination to meet targets- Ability to judge priorities when dealing with emergency situations- Willingness to learn- Empathy and compassion-------------------------------------------------------------------------------Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment.
Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.All appointments will be subject to currently having a clean disciplinary record.Please be advised that a No Smoking Policy is in operation throughout the Trust.Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200PLEASE NOTE - If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these e-mail providers may divert any communications straight in to your "junk" inbox.You may wish to add any addresses featuring 'trac.jobs' to a safe list.The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received.
If you would like to apply for this position then please keep this information in mind when preparing your submission.Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.