Job details
Be Part of Something Exceptional.
Join us as Group Hospitality Manager at Hallmark Luxury Care Homes!
We want to ensure all of our Residents receive a first class ‘Dining Experience’, not just served great Breakfast, Lunch and Dinner !
Position: Group Hospitality Manager
Location: Hybrid – 2/3 days in the field 2/3 days working from home.
Type: 40hrs- Full-Time
Salary: Competitive + Excellent benefits.
***This role can be based from any location, but you must be able to travel 2-3 days per week to the various Hallmark Homes around Southern England and Wales ***
The Role:
Lead and drive the development, implementation and monitoring of high-quality service in catering, laundry, domestic services, maintenance and reception/front of house areas in all Care Homes. Working closely with Regional Directors, General Managers and Onsite Hospitality Services Managers. Provide strong inspirational leadership, motivation and direction ensuring service excellence and presentation standards are achieved at all times in all non-clinical areas. To contribute to the achievement of the Hallmark Care Home vision; ‘to be recognised as the leading provider of high-quality relationship focused care for all residents’.
Key Responsibilities:
1. Taking overall responsibility and implementation of Hallmark Care Homes’ Hospitality Standards across all Homes – Currently 22 and growing…..
2. Provide Hallmark with continuous development ideas for Hospitality standards to improve.
3. Provide support, guidance and mentorship to all General Managers, Hospitality Services Managers and all teams delivering hospitality services to deliver exceptional outcomes for the home.
4. Support home management teams with training and development of support service team members to enable training targets to be met and team members to be deemed competent in their roles
5. Actively support General Managers with recruitment and training of all Hospitality Services Managers, Head Chefs and Head Housekeepers.
6. Proactively manage regulatory and statutory requirements relating to hospitality services to ensure they are met
7. Support the General Managers and Hospitality Service Managers to ensure any requirements from internal and external audits are actioned within the timescales required.
Hospitality
8. Responsible for the creation and delivery of Hallmark Care Homes’ Hospitality Standards.
9. Ensure the catering services and residential dining experience across all homes is of the highest standard and quality through proactive intervention, development and positive reinforcement of good practice
10. Promote the value of “choice and dignity” for residents with the support services team
11. Provide leadership and guidance to Hospitality Services Managers and catering teams, to ensure the nutritional content of the meals provided cater for the dietary needs of all residents
12. Where applicable manage service contracts in conjunction with the Estates Manager
13. Train and guide Hospitality Services Managers, catering and domestic teams to ensure they are fully aware of their responsibilities in relation to the completion of audits for kitchen and domestic services
14. Support General Managers and Hospitality Services Managers to ensure that quality services are provided to all residents using the appropriate budgets agreed
15. Liaise with Procurement Manager to ensure service suppliers within hospitality are providing maximum value and service
16. Work closely with the Group Operations Director to ensure quality standards are met
17. Support with the running of Santhem Residencies. Design, recruitment and creating procedures for the team to follow.
18. Support with the design and concept generation for any new Commissioning Homes that Hallmark build.
What We're Looking For:
19. You must have experience of creating and ensuring a high quality / Luxury hospitality Service .
20. You must have experience of working in a Multi-site luxury / high end Hospitality environment.
21. Able to build relationships across an organisation and influence up to Director level.
22. Would be a ‘Leader’ able to demonstrate and articulate ‘What good looks like’ in a luxury Hospitality environment.
Reap the Rewards:
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:
23. Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
24. Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
25. Wellness Matters: Enjoy excellent benefits, including a pension, life assurance.
26. Private Medical Insurance.
27. Very competitive salary
28. Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
29. Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration. If you're ready to embark on a fulfilling journey where your skills and passion can shine, we invite you to apply and become part of our supportive and caring community. Together, let's make a positive difference in the lives of our residents and team members every day!
Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk.