Join to apply for the Service Desk Analyst role at Carpenters Group
2 days ago Be among the first 25 applicants
Join to apply for the Service Desk Analyst role at Carpenters Group
Get AI-powered advice on this job and more exclusive features.
This range is provided by Carpenters Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This role is hybrid with onsite shifts ranging from 7am/9am - 3.30pm/5.30pm (5pm on Friday).
Job Purpose
The Service Desk Analyst acts as the first point of contact for all IT related queries and incidents across the organisation. The purpose of the role is to provide timely, effective, and customer centric technical support to end users, ensuring minimal disruption. By logging, diagnosing and resolving incidents.
Key Responsibilities
* Provide first line support via phone, email and service management tools to internal users at all levels,
* Log, prioritise, and track all incidents and service requests through to resolution or escalation,
* Troubleshoot and resolve hardware, software, and connectivity issues,
* Escalet complex issues to 2nd / 3rd line teams while maintaining ownership and communication with the user,
* Assist senior colleagues in the diagnosis and resolution of server and network faults,
* Perform regular system health checks to ensure continuous system operation,
* Deliver excellent customer service, ensuring end users are kept informed throughout the support process,
* Adhere to service level agreements (SLAs) and key performance indicators (KPIs),
* Participate in regular team meetings and contribute to service improvement initiatives.
Experience And Knowledge
* Previous experience in a service desk or IT support role,
* Good understanding of networking principles and Microsoft server and desktop environments,
* Excellent diagnostic and troubleshooting skills,
* Experience using IT Service Management tools,
* Excellent communication and interpersonal skills,
* Strong problem solving skills and attention to detail,
* Relevant CompTia or MCP qualifications are desirable but not essential.
Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About Us
Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.
We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.
We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.
As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.
We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.
No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.
Benefits
* 25 days’ holiday plus bank holidays
* Holiday buy and sell scheme
* Hybrid working model
* 2 x Volunteering days to support charitable initiatives
* Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
* Medicash cash plan - claim back dental / physio / optical appointments
* My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
* Discounts and cash back on travel and shopping through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Active network of Wellbeing Champions - providing mental health support
* Training and development opportunities
* Funded social events to connect with your colleagues
* Dress for your day policy
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Legal Services
Referrals increase your chances of interviewing at Carpenters Group by 2x
Sign in to set job alerts for “Service Desk Analyst” roles.
Chester, England, United Kingdom 2 weeks ago
Liverpool, England, United Kingdom 17 hours ago
Liverpool, England, United Kingdom 1 day ago
Chester, England, United Kingdom 1 week ago
Information Technology Help Desk Analyst
Winsford, England, United Kingdom 3 weeks ago
Warrington, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 2 days ago
Chorley, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr