Join us and help deliver the exceptional, every day.
Job Title: Apprentice Service Desk Coordinator
Salary: £
Contract Type: Full time
Type of employment: Fixed Term Contract (18 months)
Hours: 40 hours per week
Location: Mitie, 35 Duchess Road, Rutherglen, Glasgow, Glasgow, Scotland, G73 1AU
Main duties
To learn all aspects of the Service Desk Coordinator role, Taking ownership of a contract or portfolio of buildings as part of ongoing learning, Scheduling and planning works for engineers and sub-contractors, Up -dating jobs on Maximo CAFM system and use of Click planning platform, Ensure Purchase Orders for all contracted works are correctly raised and approved for payment, Monitoring the mailbox and ensuring that all incoming emails are dealt with, Review all certification, worksheets and contractor reports to capture any remedial works required, Working with Service Delivery Manager/Contract Manager to provide any support they require, including providing Management Information for customer reports, Prepare quotations as required, Learn and understand the planner roles for other contracts to be able to help with absence cover, Regular communications - both via Teams call and Emails, Able to build good working relationships with internal and external stakeholders and Attaching certification, purchase orders, documentation as required into Maximo
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.