Job title: Management Trainee
Location: Maidstone
About the role
This is a development role for individuals looking to build a long-term career in operations management within the removals and logistics industry. As a Management Trainee, you will gain hands-on experience across all core area of the business, including sales support, move management, customer service, compliance and operational planning. Working closely with Branch Managers and senior leaders, you will learn how to manage people, processes and performance within a branch environment.
This programme is designed to develop future leaders at Pickfords, offering structured training, real responsibility from day one and clear progression opportunities.
Key responsibilities
Operational planning
* Assist with planning, coordinating and monitoring daily operational activity.
* Ensure people, vehicles and materials are effectively scheduled to meet move plans.
* Complete pre-move customer calls prior to service delivery.
Performance and reporting
* Support weekly trading reports and financial monthly forecasts.
* Maintain accurate records for costs including wages, purchase orders and job-related expenses.
* Monitor branch performance against KPIs and support continuous improvement initiatives.
Customer experience
* Conduct customer visits during and after moves to assess service quality.
* Support the investigation and resolution of customer issues, claims and complaints.
* Ensure service delivery meets company quality standards.
People and compliance
* Assist in managing staff levels, resource planning and holiday scheduling.
* Support adherence to transport legislation and company compliance standards.
* Maintain Health & Safety standards in line with policies.
* Keep training records up to date for all operational staff.
* Ensure branch compliance with ISO and BAR accreditations.
Skills and attributes
* Strong interest in operations, logistics or business management.
* Customer-focused approach with a commitment to service excellence.
* Strong commercial awareness and problem-solving ability.
* Confident communicator and good written and verbal skills.
* Organised, proactive and able to prioritise effectively.
* Leadership potential with the ability to motivate and influence others.
* Willingness to learn and develop through hands-on experience.
* Knowledge to transport or logistics operations (desirable but not essential)
Why join Pickfords?
Established in 1646, Pickfords is the UK's leading removals and storage company, with a long-standing reputation for excellence and reliability. As a Management Trainee, you will have the opportunity to work for an iconic brand, gaining real responsibility and on-the-job training from day one. Our structured management development programme provides clear progression, exposing you to branch leadership and operational strategy, while offering long-term career growth within a trusted, nationwide company.
Benefits:
* Brilliant development opportunities
* Mentoring with full training
* Employee Assistance Programme for you and your dependents
* Performance related rewards scheme
* Paid volunteering days
* Cycle to Work scheme
* Health & fitness discount vouchers
* Retail discounts
* Birthday voucher