Job Description
About Us
Bates Wharf Marine Sales is a leading boat sales and brokerage company, representing premium brands and supporting customers across the UK. Our Parts Department plays a vital role in supporting boat owners, while our digital boat sales presence helps us connect with customers and grow the business.
Role Overview
We are seeking a proactive and organised Part-Time Parts & Social Media Assistant to support both the day-to-day running of our marine Parts Department and the management of the sales company social media presence.
This is a dual-focused role, split equally between operational parts support and digital marketing activity. It is ideal for someone who enjoys working with customers while also being creative and confident online.
Key Responsibilities
Parts Department (Approx. 50%)
* Assisting customers in person, over the phone and via WhatsApp and email with parts enquiries
* Quoting parts if not readily available
* Processing orders accurately and efficiently
* Liaising with suppliers and manufacturers to source products
* Managing stock control and assisting with inventory organisation
* Booking deliveries and tracking shipments
* Maintaining a clean, organised and professional parts environment
* Supporting the Aftersales team with administrative tasks
Social Media & Marketing (Approx. 50%)
* Managing and growing the boat sales social media profiles
* Creating engaging content including product highlights, promotions and behind-the-scenes posts
* Photographing and showcasing new stock and seasonal items
* Writing captions and scheduling posts across platforms (e.g. Instagram and Facebook)
* Responding to online enquiries and directing customers appropriately
* Monitoring engagement and suggesting ideas to increase reach and sales
* Supporting wider marketing initiatives where required
Skills & Experience
Essential:
* Marine industry knowledge / experience
* Strong customer service skills
* Excellent written and verbal communication
* Confident using social media platforms
* Good organisational skills and attention to detail
* Comfortable multitasking between operational and creative tasks
Desirable:
* Previous experience of Sage50 Accounting or a similar accounting programme
* Experience creating social media content
* Understanding of digital marketing or analytics
Personal Attributes
* Friendly, professional and approachable
* Creative with strong initiative
* Reliable and self-motivated
* Positive attitude with willingness to learn
* Comfortable taking ownership of tasks
What We Offer
* Varied role combining customer service and creativity
* Opportunity to develop digital marketing skills
* Supportive and friendly team environment
Hours: Part-time 3hrs per day / 15hrs per week, preferably AM. Potential to increase subject to applicant and workload over time.