As a Client Experience Team Leader you'll plan and support the day-to-day operations of our funeral homes in Ascot, Alton, Ash Vale, Basingstoke, Bracknell, Farnborough, Fleet, Frimley Green, Liss, Newbury, Whitchurch & Wokingham ensuring delivery of the best end of life care. This will include providing funeral home cover, delivering funeral plan sales and the arrangement and delivery of funerals, memorialisation and aftercare services.
You'll need a full UK driving license and access to your own vehicle. Flexibility to support other funeral homes may be required.
What you'll get...
1. 20% colleague discount in our retail shops
2. Health & dental cash plans
3. 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
4. Employee Assistance Programme
5. Life insurance & NEST pension
6. Financial wellbeing tools & share incentive scheme
7. Cycle-to-work & Electric Vehicle schemes
8. Training & development opportunities
What to expect...
9. Arrange and administer funeral consultations, funeral plan sales, memorialisation orders and aftercare services.
10. Manage, support and process all enquiries.
11. Supervise a dedicated team to exceed client expectations whilst ensuring compliance and operational efficiency.
12. Deputise and support the Area Client Experience Manager with matters including payroll, overtime, rotas, recruitment, training, compliance visits, complaints, and any other operational matters.
13. Receive payments and complete administration of financial documentation, petty cash and weekly bookwork.
14. Build relationships with external agencies and promote community engagement initiatives.
What we're looking for...
15. Must be able to achieve FCA certification.
16. Full UK driving license required (access to your own vehicle).
17. Supervisory experience in a fast-paced environment.
18. IT literate and a competent user of MS Office.
19. People-focused and able to communicate effectively to at all levels.
20. Excellent problem solver, with strong organisational abilities.
Training...
21. Previous experience within the funeral industry is not required as we’ll provide full training.
22. Travel to other sites will be required.
About Us...
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Recruitment Process...
23. Make your application
24. If you're successful, we'll contact you to arrange a telephone interview
25. If you're successful, we'll arrange an on site interview and review your Eligibility to Work in the UK documentation
26. Feedback and next steps
Successful candidates will undergo a DBS check as part of compliance requirements.
If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.