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Hotel nights guest service assistant

Birmingham (West Midlands)
ibis, ibis Styles, ibis budget
Guest service assistant
Posted: 21 July
Offer description

Company Description


Why work for Accor?
We are more than a worldwide leader in hospitality. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write your own story. Together, we can imagine tomorrow's hospitality. Discover the opportunities at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description


Are you looking for an adventure as a Night Porter (or Guest Services Assistant (GSA) Nights) at the ibis Styles hotel near Birmingham NEC & Airport?

Here's what awaits you:

This is a full-time position, offering 40 hours per week, with a salary of up to £26,517.60 plus some fantastic perks. It's an exciting time to join our team as we undergo renovations to transform our hotel!

Your playground? The night shifts!

Your mission, should you choose to accept it:

Be the friendly face welcoming our late-night guests, handle last-minute reservations, and ensure early departures are smooth. Throughout the night, ensure every guest feels comfortable and secure, and keep the Front Office running smoothly.

You will be the first person our guests meet, so bring your A-game—friendly, professional, and confident! If issues arise, you're the superhero who can resolve them and make things right.

Your responsibilities include:

* Tending the bar and handling cash
* Organizing reports
* Preparing breakfast
* Managing reservations
* Conducting security checks
* Being the point of contact for housekeeping and maintenance teams

What you bring:

Effective communication skills and a warm, welcoming attitude. At least one year of experience in hotels or a service industry is required.

We are conveniently located near Birmingham International Train Station, with onsite parking available. Join us and enjoy perks such as a day off on your birthday, a pension plan, sick pay, a cycle-to-work scheme, employee discounts, and more!

Additional Information


Our commitment to Diversity & Inclusion:
We are an inclusive company, aiming to attract, recruit, and promote diverse talent.

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