Education Platform and Community Manager (Maternity Cover)
Leatherhead
Education Platform and Community Manager (Maternity Cover)
Leatherhead, Surrey
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners.
Do you dram of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.
Do you want to be part of our tribe? ……. Keep reading!
As the Education Platform and Community Manager, you will lead the strategy and execution of Dermalogica’s digital education communications and platforms, with a clear focus on strengthening the Professional Skin Therapist (PST) community, with support to the Retail and Digital Communities.
This role is central to how we connect, educate, and inspire, ensuring our education content, LMS experience, and digital environments reflect Dermalogica’s commitment to professional excellence. You will be the connector between Education, Marketing, and Sales, feeding into and out of the Dermalogica community and ensuring digital systems work seamlessly for both internal and external stakeholders.
You’ll have a deep working knowledge of LMS platforms and web systems such as Moodle, Wordpress, and Figma, and the ability to interpret analytics to drive performance. Most importantly, you’ll have a passion for skincare, with education at the heart of every communication.
The responsibilities of the Education Community and Platform Manager…. Could this be you?
Digital & Communications
* Develop, manage, and execute creative educational strategic communication tools and activities for B2B and B2C audiences.
* Collaborate with Education, Marketing, and Sales teams to align on messaging and engagement strategies.
* Support direct-to-consumer (D2C) initiatives with innovative onsite educational programs.
* Analyse and report on monthly educational activities, providing actionable insights to key stakeholders.
* Develop a social media strategy for Education Profession pages across social media platforms.
* Collaborate with cross-functional stakeholders to deliver a seamless, intuitive LMS experience that supports PST satisfaction, continuous learning, and system growth.
* Partner with Commercial Manager on LMS reporting needs to deliver relevant and up to date educational touchpoint numbers.
* Drive LMS enhancements that promote professional development and deeper engagement within the Circle community.
* Oversee and project manage the Pro Site to ensure it reflects Dermalogica’s brand, meets the evolving needs of PSTs, and supports education and business performance.
* Lead the internal and external management of Circle, acting as the central connection point between Education, Sales, and Marketing.
* Feed in relevant updates, resources, and business priorities
* Drive consistent, high-value content and conversation
* Maintain continuous communication with the community to foster engagement and connection
* Manage Circle analytics, identifying trends and behaviours, and apply insights to optimise content strategy, solve user pain points, and improve community performance over time.
Event Support
* Assist in the planning and execution internal and external events across multi channels. Responsibilities include:
* Agenda development, speaker coordination, and invitations.
* Overseeing presentations, engagement activities, and budget management.
* Preparing wrap-up reports and managing post-event follow-ups.
* Continuous assessment and improvement of eventing and engagement
Do you have the below skills?
Skills & Attributes
* Strong written and verbal communication skills with excellent attention to detail.
* Ability to write compelling marketing content tailored for diverse audiences.
* Creative thinker capable of managing multiple projects simultaneously and meeting deadlines.
* Collaborative team player with the ability to build strong cross-departmental relationships.
* Self-motivated, enthusiastic, and ambitious, with a results-oriented mindset.
Experience and Skills
* Experience working with LMS, Wordpress and Figma systems and improving user experience.
* Strong understanding of the digital design process with an impressive portfolio demonstrating relevant skills.
* Familiarity with social media platforms, including analytics and optimisation strategies.
* Proficiency in tools such as Excel, Outlook, Word, PowerPoint, SharePoint, and Teams.
* Collaborative experience working across multifunctional teams.
* Previous experience in the Beauty industry.
* Professional Skin Therapist Level 3 or above
* Beauty Community Management
* A keen eye for design trends and an ability to stay aligned with brand codes.
What is in it for you?
* Private Health Care with Vitality and Medicash
* Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
* A 5% pension contribution from the company as well as access to a pension’s advisor.
* Your Birthday off work!
* 5 paid sick days per year
* £70 monthly product allocation
* Access to new product innovation before they hit the shelves so that you can experience the products first-hand
* 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
* Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
* The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
* Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
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At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.
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