Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.
Location: Birmingham, England, United Kingdom
About the role
Working in partnership with our client, we are seeking an Assistant Operational Communications Manager. The role will be within the Customer Communication Centre of Excellence which is a part of the wider Customer, Propositions and Marketing team, based within Wealth Management and Personal Banking (WPB). This role will support the development and delivery of customer communications, ensuring they are strategically aligned and cohesive. You will be responsible for reviewing communications aligning to the Consumer Understanding outcome of Consumer Duty Regulation, and the UK Brand guidelines. The role holder will ensure that high quality content is produced that drives good outcomes for customers and delivers against business objectives.
What you will be doing
* Managing multiple work streams simultaneously, ensuring communications are delivered coherently to customers, on time and within budget.
* Understanding governance around communications and ensuring our products and services are represented correctly and comply with finance and advertising regulation.
* Supporting senior team members in delivering communication strategies for priority business areas and projects.
* Proactively identifying opportunities to enhance our communication efforts and drive continuous improvement for customers and colleagues.
* Contributing to the planning and prioritisation of communication requests, fully considering the impact on the customer journey.
* Facilitating/Managing stakeholder requirements and aligning to the strategy.
* Transforming communication.
What you need to be great in this role
* Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders, often with conflicting perspectives.
* Excellent organisational skills, being confident with managing various priorities.
* The ability to multi‑task and manage multiple work streams simultaneously.
* Passionate about customers and delivering against customer needs whilst balancing business objectives.
* An enquiring mind and a flair for problem solving.
* The ability to work under pressure to set deadlines.
* You’ll need excellent verbal and written skills.
* Developing communication strategies to transform communication.
* Experience in Transformation, Communications, Marketing, CRM, Digital, Business Strategy, Analytics or Insights.
Our values shape everything we do:
* Be imaginative to push the boundaries of what’s possible.
* Be always learning and listening to understand.
* Be actively pro‑inclusive and anti‑racist across our community, clients and creations.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
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