Job title Delivery Manager Ref 45230 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary A starting salary of £44,080 and up to £60,000 per annum depending on skills and experience Job grade B Closing date 28/05/2026
We have an exciting opportunity for an experienced Delivery Manager to join Thames Water within our Complaints Turnaround Programme, helping us deliver simpler, clearer and better outcomes for customers and colleagues.
In this role, you’ll work across the organisation to spot opportunities to improve the customer and colleague experience, shape practical solutions, and deliver change that makes things easier. We’re looking for a confident problem-solver with strong delivery focus, resilience and tenacity, who can turn complexity into clear, workable outcomes in a fast-paced environment.
What you’ll be doing as a Delivery Manager
You’ll work closely with agile product and delivery teams to help shape solutions that meet business needs, are thoroughly tested, and reduce risk for customers and the business. You’ll also partner with business teams to deliver smaller change initiatives at pace, always keeping the focus on clear, practical improvements that make things easier.
Key responsibilities include:
* Take end-to-end ownership for assigned initiatives, driving delivery from idea through to implementation.
* Shape initiatives through a customer-centred approach, using business analysis and business case development to support the right outcomes.
* Apply a structured approach to delivery, with strong planning, organisation and focus on outcomes.
* Drive initiatives through to completion with resilience, pace and attention to what matters most.Build trusted relationships and collaborate effectively with a wide range of stakeholders.
* Communicate clearly and consistently to influence others and secure buy-in for change.
* Prioritise work based on business need, customer impact and value.
* Listen to end users, understand their needs, and make sure requirements are clearly defined and prioritised.
* Translate issues into clear problem statements and work with delivery teams to develop the most appropriate solutions.
* Measure and demonstrate progress by showing the value and impact delivered.
What you should bring to the role
* Strong stakeholder management skills across all levels, with a customer-centred mindset and focus on making things simpler and clearer.
* Experience working closely with business areas to understand issues, guide discussion and positively challenge assumptions.
* Energy and commitment across the full project lifecycle, from definition and design through to delivery and closure.
* Ability to gather and shape requirements using interviews, workshops, analysis, use cases, scenarios and workflow mapping.
* Experience delivering continuous improvement initiatives within cross-functional teams.
* Ability to quickly understand business environments, future opportunities, challenges and constraints.
* A self-starter with an inquisitive mindset, strong problem-solving skills, resilience and a genuine enjoyment of working in a fast-paced environment.
We would be particularly interested in candidates with:
* A solid working knowledge of Excel and PowerPoint.
* Knowledge and understanding of core Thames Water systems, including SAP IS‑U and SAP C4C.
* Strong presentation skills, with the ability to present complex analysis in a clear, simple way to support effective decision‑making.
Base location
Hybrid role, based in Swindon, with occasional travel to other sites for meetings.
We are relocating to new office premises at Newbridge Square, Swindon during 2026.
Working hours
36 hours per week.
What's in it for you?
* A starting salary of £44,080 and up to £60,000 per annum depending on skills and experience
* Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
* Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
* Personal Medical Assessments – Open to all once a year.
* Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
#J-18808-Ljbffr