Housing Officer needed in Cambridge, £23.70phPAYE - Reference: 5278971
You will ideally be an experienced Housing Officer. We would prefer experience of using Orchard (MRI Enterprise).
This role will not have line management responsibilities but they will be required to support/offer advice and guidance to Assistant Housing Officers.
1. Deliver comprehensive tenancy services across a defined neighbourhood in line with legal and policy requirements. Manage complex housing issues, customer complaints, and tenancy disputes through collaborative working with internal teams and external agencies. Enforce tenancy conditions, particularly around anti-social behaviour, and initiate legal action when required. Conduct tenancy audits. Maintain a proactive approach to tenancy sustainability and community wellbeing.
2. Respond to emergencies, assist with void management, and provide cover across housing services as needed.
3. Promote access to welfare benefits, report suspected fraud, and manage service capacity, anticipating external impacts on housing provision.
4. Support Residents Groups, attend meetings, and lead environmental improvement projects to enhance neighbourhoods.
5. Build strong relationships with statutory and non-statutory services, coordinate multi-agency meetings, and respond appropriately to safeguarding concerns.
6. Manage Assistant Housing Officers inclu...