Job Details
Type : Full-time, Permanent
Salary : £24,000 - £28,000 per year
Hours : Monday to Friday, 9 : 00 - 17 : 30
Location : Office-based
Service Desk Analyst - Customer-Focused IT Support (Office-Based)
On behalf of our client, a growing managed IT and consultancy provider supporting organisations across East Anglia and London, we are seeking a friendly, proactive, and customer‑centric Service Desk Analyst to join their office‑based support team.
This is an excellent opportunity for someone who genuinely enjoys helping people, thrives on problem‑solving over the phone, and brings a positive, service‑led approach to every interaction. If you're confident handling a high volume of support calls and take real pride in delivering exceptional customer care, our client would love to hear from you.
What You'll Be Doing
Act as the first point of contact for incoming support calls - a warm, professional telephone manner is essential.
Deliver remote assistance using PSA and RMM tools to diagnose and resolve common IT issues.
Log, manage, and resolve support tickets efficiently, ensuring users feel listened to and supported.
Guide end users through troubleshooting steps and escalate issues where appropriate.
Configure and manage Microsoft 365 accounts, assisting with tasks in Outlook, Teams, OneDrive, and more.
Provide supp...
#J-18808-Ljbffr