Join Our Team as an Assistant General Manager!
About Us
Welcome to ADESA, a proud member of the Carvana family! As the nation’s second-largest physical wholesale vehicle auction, we operate over 50 vibrant locations across the U.S. Our expansive auction sites, some spanning up to 200 acres, are bustling hubs for vehicle services, including logistics management, repair & reconditioning, and auction remarketing for over one million vehicles each year.
At ADESA, we believe in a collaborative "we" culture. Our team is passionate about serving our customers in a fun, fast-paced, and competitive environment. We’re on an exciting journey of growth and innovation, investing in our facilities and digital capabilities. If you’re ready to be part of this adventure, we want to hear from you!
Your Role
As an Assistant General Manager, you will lead a dynamic vehicle operations team and enhance the customer experience at our auction site. This role is perfect for a motivated leader who thrives on communication and relationship-building. If you’re passionate about leadership, integrity, adaptability, and positivity, this is your chance to shine!
In this fast-paced automotive world, you’ll be at the forefront of innovation, using your operational, sales, and financial skills to boost customer satisfaction while paving the way for your career growth within our organization.
Your Impact
As a dedicated Assistant General Manager, you will:
* Develop a customer service-driven and operationally efficient team.
* Inspire your team to achieve operational objectives that align with customer needs.
* Contribute to our business growth in a collaborative and innovative atmosphere.
Key Responsibilities
People Leadership and Team Development
* Set a positive cultural tone and foster an environment of collaboration and high morale.
* Recruit and nurture exceptional team members, guiding their career development.
* Address employee relations challenges with empathy and professionalism.
* Ensure effective communication across teams and follow through on directives.
Business Development
* Lead dealer consignment and commercial account teams to maximize sales volume.
* Support customers with end-to-end solutions and advise the sales team on products and services.
* Monitor local competition and recommend strategies to enhance our market position.
Customer Service
* Build trusted relationships with customers and ensure fast, friendly service.
* Address customer complaints courteously and escalate serious issues as needed.
Operations & Process Execution
* Translate operational initiatives into actionable tasks for your team.
* Inspect auction operations to ensure quality and customer satisfaction.
Compliance and Safety
* Maintain facility conditions and ensure compliance with safety standards.
* Collaborate with corporate teams to uphold company policies and legal requirements.
Skills & Attributes
* Thrives in a fast-paced, high-pressure environment.
* Self-motivated with a focus on teamwork and customer experience.
* Exemplifies professionalism and strong communication skills.
* Encourages and coaches team members, resolving conflicts positively.
* Detail-oriented with a systematic approach to work.
Qualifications
* High School diploma or GED required; college education preferred.
* 5+ years of people management experience.
* 7+ years of customer service experience.
* Automotive/auction experience preferred.
* Must be 18 years of age and possess a valid driver’s license.
Why Join ADESA?
We offer a range of benefits to support your career and well-being:
* Competitive pay and quality benefits.
* Holiday and paid time off.
* Education and equipment reimbursement programs.
* Matching 401(k) plan.
* Career path opportunities and more!
Working Conditions
This role involves both indoor and outdoor work, with exposure to varying temperatures and environmental conditions. We prioritize safety and compliance with all relevant regulations.
Note: This job description outlines the primary duties and responsibilities of the position. Additional tasks may be assigned as needed.
Ready to Drive Your Career Forward? If you’re excited about leading a team in a dynamic environment and making a real impact, we can’t wait to meet you!