Head of Operations - Rail (RISQS Appointed Person)
Permanent, Full Time
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Competitive Salary + Car
Location: Derby / Birmingham with travel
About the role
VINCI Facilities is seeking a high-impact Head of Operations to lead multi-disciplinary facilities management across a portfolio of rail contracts, while also serving as the RISQS Appointed Person for our UK Rail sector.
You’ll own end-to-end operational delivery (hard & soft services), compliance, commercial performance, and service quality across a large, safety-critical estate.
What you’ll leadRail Sector – RISQS Appointed Person
* Act as VINCI Rail’s primary RISQS contact: maintain organisational profile, scope and product codes (RICCL) and ensure evidence is current and accurate.
* Plan and host RISQS verifications/audits; close actions and drive corrective/preventive improvements across contracts and suppliers.
* Coordinate HSQE communications from buyers/infrastructure managers, cascade learnings, and standardise best practice across the Rail portfolio.
* Partner with Operations, HSQE and Commercial to ensure supplier and subcontractor controls meet RISQS and buyer expectations.
Rail FM Operations
* Lead the day-to-day delivery of hard & soft services (M&E, fabric, statutory & non-statutory PPM, reactive works, cleaning, vegetation/pest control) across stations, depots and offices.
* Drive KPI/SLA attainment, audit readiness, and added-value initiatives; champion HSE excellence and customer experience.
* Lead contract governance, reporting, risk management and continual improvement with key stakeholders.
* Mobilise works programmes, ensure asset and lifecycle plans, and coordinate supply chain performance to contract requirements.
* Embed robust assurance, documentation and evidence trails for audits and contract reviews.
About you
* Senior operations leader within Rail/FM, with multi-site, safety-critical delivery experience (stations/depots/offices).
* Deep knowledge of hard services (M&E, fabric) and compliance management; confident with KPIs, audits and governance.
* Hands-on experience with RISQS (supplier verification/audit preparation, evidence control, RICCL).
* Strong client and stakeholder management; proven leadership of in-house and supply-chain teams.
* Qualifications: IOSH/NEBOSH (or equivalent) essential; engineering/FM background preferred. PTS/rail competencies are advantageous.
* Flexible to travel across a national rail portfolio; full UK driving licence.
What we offer
* The platform to lead high-profile rail FM contracts and shape sector-wide compliance.
* A collaborative culture, excellent career progression and a competitive package with benefits.
* Hybrid working with travel to sites and regional offices.
Ready to raise the bar for rail FM and compliance? Hit Apply or message us to learn more.
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