Operations Manager
Manchester, UK | On-site | Full-time
Salary: £50,000–£55,000 + benefits
When something goes wrong, your team is the one that steps forward.
We’re hiring an Operations Manager to lead a high-performing Emergency Response Team within a fast-scaling, safety-critical environment in Manchester.
This is a hands-on leadership role with real accountability. You’ll be responsible for operational readiness, incident management and building a team that performs under pressure.
If you’re comfortable making decisions when the stakes are high, keep reading.
The Role
You’ll lead the function responsible for incident response, field coordination and operational control. Your focus will be performance, preparation and continuous improvement.
You will:
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Own operational KPIs including response times, safety benchmarks and quality metrics
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Lead and develop supervisors and frontline responders
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Build and refine emergency protocols, escalation frameworks and playbooks
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Oversee staffing models, deployment planning and on-call rotas
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Partner cross-functionally with Safety, Engineering, Legal and Operations teams
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Run training exercises, simulations and readiness drills
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Use data to identify trends, reduce repeat incidents and improve efficiency
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Manage vendor performance, budgets and resource planning
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Support business continuity planning and expansion into new markets
This is not a desk-bound management role. You’ll be visible, coaching your team and setting the standard.
What We’re Looking For
You’ll likely come from a safety-critical or high-pressure operational environment such as transport, automotive, aviation or similar.
Essential:
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Experience managing supervisors against defined KPIs
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Proven incident management or crisis response leadership
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Strong analytical skills with the ability to turn data into action
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Confident communicator able to influence senior stakeholders
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Full UK driving licence (held for at least three years)
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Comfortable with travel and field deployment when required
Desirable:
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Client-facing experience
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Degree in Engineering, Safety, Operational Management or similar
What’s On Offer
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£50,000–£55,000 base salary
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Private medical cover
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Dental cover
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Life assurance and income protection
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Pension scheme
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Clear progression pathways within a growing international operation
If you’re ready to take ownership of a critical function and build a team that delivers when it counts, apply now