Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Maidstone
Client:
Telent
Location:
Maidstone, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Service Desk Analyst
Location: Maidstone, UK (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary & Benefits: Competitive starting salary, uncapped overtime options, 20% shift uplift, training, 26 days annual leave, career development opportunities.
Telent seeks a Service Desk Analyst to join our Customer IT Service Centre in Maidstone. This role supports our managed service contracts, with extensive training and progression prospects.
The position involves a rotating shift pattern, working office-based at our Maidstone centre. The successful candidate will act as the first point of contact for IT incidents and requests, providing excellent customer service and support.
Responsibilities include:
* Handling incidents and requests via multiple platforms
* Logging and updating incidents
* Providing customer updates and ensuring satisfaction
* Ordering and coordinating IT spares and resources
* Maintaining customer relationships
* Meeting KPIs and escalation procedures
Candidate profile:
Experience in customer service, retail, or administration is valuable. Proficiency in Microsoft Office and good communication skills are essential. Technical experience is not mandatory but beneficial. ITIL awareness is a plus.
What we offer:
* Inclusive culture and values
* Company pension scheme
* Family-friendly policies
* Wellbeing support
* Discount schemes
About Telent: A leader in digital infrastructure support, with over 2,500 staff committed to innovation and excellence.
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