Additional Information
Job Number
Job CategoryHuman Resources
LocationEurope Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1EN
ScheduleFull Time
Located Remotely?N
Position Type Management
Position Summary
The Manager Learning & Development Delivery helps drive Marriott values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. This role monitors service channels to assess quality and is responsible for delivering core and leadership training programs across properties in the region. Topics include management development, product knowledge, company philosophy, customer service, and leadership skills. The Manager oversees both custom and corporate training delivery and evaluates effectiveness to ensure ROI for Marriott International and property leadership.
Scope
* Location: London
* Language Requirements: Fluent in English (spoken and written); additional languages are a plus
* Travel: Required as per business needs
Key Responsibilities
Marriott Values
* Drives Marriott values and ensures training aligns with the organization's mission and vision
* Embeds Marriott culture and values into all training courses
* Leverages opportunities to drive engagement
Delivery of Training
* Delivers a variety of training across hotels in the region, ensuring high-quality delivery and participant satisfaction
* Supports and manages business-driven training initiatives
* Delivers relevant leadership programs aligned with current business needs
* Coaches on-property training leads for confident and consistent program delivery
* Communicates clearly across all training phases (prework to postwork) and tracks feedback
* Supports additional training delivery needs within EMEA L+D discipline
* Acts as a role model for training delivery
* Performs other duties as assigned
Reporting and Quality Control
* Tracks key business indicators to assess training effectiveness and adjusts as needed
* Recommends enhancements to maintain training relevance
Candidate Profile
Education & Experience
* 2-year degree in Human Resources, Business Administration, or related field
* 2 years' experience in HR, operations, marketing, brand management, or related area
* 2 years' experience in a training manager role, including building plans and delivering classroom training
* Experience working in EMEA and cross-cultural environments
* Certification in Marriott leadership programs
* Ability to deliver training in-person and virtually (e.g., Microsoft Teams)
* Willingness to travel as required
Skills & Competencies
* Thrives in fast-paced, project-driven environments
* High flexibility and adaptability to change
* Balances priorities, resources, and work activities effectively
* Communicates concepts clearly and persuasively
* Builds strong relationships with training participants and HR leaders
* Highly organized with strong time and quality management
* Aligns training strategy with HR goals
* Experienced in virtual delivery platforms
* Demonstrates solid business understanding through prior experience
Management Competencies
* Leadership: Adaptable, clear communicator, professional presence
* Managing Execution: Results-driven, team builder, effective prioritization
* Building Relationships: Trust-building, stakeholder-focused, globally minded
* Learning & Expertise: Applies technical and business insight to drive solutions
Why Join Marriott International?
At Marriott, you'll be part of a global community committed to growth, inclusion, and innovation. Join our Learning & Development team and help shape the future of leadership and service excellence across EMEA. With our expansive hotel portfolio and commitment to excellence, you'll have the tools and support to thrive.
Bring your training expertise to the world stage. Apply today and make your mark with Marriott International.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.