Job Description
Part time | Flexible hours between 12pm - 8pm
Our client is currently looking for a motivated and personable Telesales Executive to become a vital part of their Customer Operations Team at their Inverness office. Youll play a key role in driving customer growth and satisfactionengaging with both new prospects and existing customers to deliver exceptional service and value.
What youll be doing:
* Making outbound calls to potential customers generated through marketing and field sales
* Handling inbound sales enquiries with professionalism and urgency
* Understanding customer needs through effective questioning and recommending suitable packages
* Promoting Value Added Services (VAS) and upselling higher-value tariffs
* Managing contract renewals and encouraging customer referrals
* Using CRM tools to accurately track calls, manage leads, and maintain pipeline visibility
* Supporting the customer service team to ensure a smooth onboarding experience
* Handling objections confidently and professionally
* Ensuring every customer interaction meets our quality standards and reflects our brand positively
What were looking for:
1. Previous experience in a customer-focused or telesales role
2. Strong verbal communication and ac...