Experienced Office Based Customer Service / Call Centre advisor required for interim position Your New Role: To deliver an excellent service to all customers as an ‘information and administration provider’, providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder’s role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers’ and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. What You’ll Need to Succeed: Previous experience in a Customer Service office-based role is essential for this role. • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. What's on offer: This is an interim role for 12 months. £12.21 per hour holiday pay Fully Office-based role Monday to Friday 37.5 Hours per week, 09:00–17:00 Start 29th September 2025 - No holiday, first 6 weeks of training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4705912