Sales Support Coordinator – Export Documentation Specialist
(3 days per week onsite)
Hybrid Working | B2B Solutions
Are you an organised, proactive professional with a passion for international trade and excellent customer support? We’re looking for a Sales Support Coordinator to join a dynamic B2B team that delivers high-quality solutions across the UK and Europe.
This is a key role supporting sales operations with a particular focus on UK and European export law, regulations and documentation — ensuring seamless delivery of orders from order entry through export compliance to shipment.
What You’ll Be Doing As a Sales Support Coordinator, you’ll play a crucial part in the end-to-end commercial process, ensuring customer orders are executed efficiently and compliantly:
Sales Support & Coordination
Provide proactive support to the sales team and international clients from order receipt to completion.
Manage customer enquiries via email and telephone with professionalism and urgency.
Work closely with internal teams — sales, logistics, finance and warehouse — to ensure timely order fulfilment. Export Documentation & Compliance
Prepare, review and manage all export documentation in line with UK and EU regulations (commercial invoices, packing lists, certificates of origin, export declarations).
Ensure compliance with current UK & European export laws and documentation standards.
Work with freight forwarders, customs brokers and logistics partners to support export processes.
Stay up-to-date with changes in trade legislation, advising internal stakeholders accordingly. Order Processing & Systems
Accurately input and manage customer orders in the CRM/ERP system (experience with MS Dynamics is highly valuable).
Maintain accurate records of export compliance and documentation in line with audit and regulatory requirements.
Monitor and report order status to internal teams and customers. Who We’re Looking For
An ideal candidate will have:
Strong experience in sales support and export documentation within a B2B environment
Knowledge of UK & European export law and documentation requirements
Experience with MS Dynamics or similar CRM/ERP systems
Excellent communication and organisational skills
A proactive, detail-oriented approach with an ability to manage multiple priorities
Comfortable working 3 days per week from the London office
Bonus / Nice to Have
Previous experience in furniture, interior solutions, manufacturing, or project-based B2B sectors
Familiarity with international logistics, customs processes and freight coordination
Why This Role Is Exciting
Be at the heart of a respected furniture solutions business shaping workspaces and learning environments across the UK and Europe. (url removed)
Use your export law knowledge to make a real impact on customer satisfaction and operational excellence.
A hybrid work model with flexibility and a supportive sales team environment.
Opportunity to grow in a role that bridges sales, compliance and international operations. If you thrive in a fast-paced commercial environment and enjoy being a key part of cross-functional coordination — especially where export compliance meets customer service excellence — we’d love to hear from you