Role Overview
2nd Line engineer: Calne (Hybrid) – Salary: GBP28:32K. I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team.
Key Responsibilities
Assist clients with network, system, and user‑account issues via remote and on‑site support. Operate a ticketing system to track incidents, provide timely updates, and, when required, resolve problems or triage them to the appropriate level.
Qualifications
* Experience in an MSP
* Have a relevant qualification in IT
* Experience supporting Microsoft Office (Exchange, Intune, OneDrive)
* Good understanding of networking basics
* Experience with Active Directory, DNS, DHCP
* Excellent customer service skills
* Excellent communication skills
Benefits
* 25 days holiday + bank holidays
* Company pension
* Plenty of progression paths
This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in the role of 2nd Line engineer or are looking for something similar, contact Harry Davies directly.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
#J-18808-Ljbffr