Offshore Field Engineer Job Summary Location: Near Sandhurst
Department: Customer Support Group
Team: Customer Operations
Reports To: Customer Services Manager
Contract: Permanent
Travel: Required approx. 120 offshore days/year - Field duty paid
Training/Certifications Required: Offshore survival, regular medicals
Role Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.
Key Responsibilities
* Install, commission, service, and repair systems on vessels, rigs, shipyards, and customer sites worldwide.
* Ensure compliance with internal and client-specific HSE policies, including use of PPE and safety documentation.
* Provide real-time job updates to clients and document activity via CRM and service reports.
* Support customers and internal teams (Sales, Engineering, Regional) via phone or digital systems.
* Participate in after-hours technical support on a rotational basis ("Support Phone" duty).
* Identify potential new service needs or commercial leads through client interaction.
Requirements
* Offshore and confined-space work experience.
* Valid offshore survival certification and medical clearance.
* Skilled in fault diagnosis, test equipment use, and basic electronics (RS232/RS485).
* Strong communication, customer engagement, and technical documentation abilities.
* Comfortable with CRM tools and digital reporting systems.
Qualifications Essential:
* Electrical/Electronic Engineering qualification (Apprenticeship, HNC/HND, or equivalent)
Desirable:
* Mechanical/hydraulic systems knowledge
* Acoustic systems familiarity
* Manual writing experience
Core Competencies
* Customer service & care
* Quality and attention to detail
* Safety and compliance mindset
* Technical problem-solving
* Adaptability and resilience
* Teamwork and clear communication
JBRP1_UKTJ