Spa Receptionist - Join Our Wellness Team!
South Street, Oxfordshire, OX12 9RG
Salary: £13.20 per hour, 26 hrs per week (plus 1 in 3 Saturdays & 1 in 3 Sundays)
Work Days: Wednesday, Thursday, Friday (plus 1 in 3 Saturdays & 1 in 3 Sundays)
About the role
Richmond Villages Letcombe Regis provides luxury retirement living with personalized care. Our spa offers a haven of relaxation, and we are looking for a warm, attentive Spa Receptionist to welcome guests and create an exceptional wellness experience.
What you'll do
* Greet guests warmly and manage check‑in/check‑out processes.
* Handle phone calls, emails, and provide accurate information on spa services and promotions.
* Schedule and confirm appointments using our booking system.
* Process payments and maintain accurate records.
* Keep reception and retail areas clean, organized, and inviting.
* Promote spa packages, gift cards, and retail products.
* Resolve guest concerns professionally and ensure satisfaction.
What we're looking for
* Previous experience in customer service or hospitality (hair, beauty, fitness, or spa setting).
* Excellent communication and multitasking skills.
* Proficiency with booking systems and Microsoft Office.
* Friendly, professional demeanour and attention to detail.
* Passion for guest care and creating a soothing atmosphere.
Benefits
* Employee discounts on spa services and products.
* Opportunities for training and career growth in a supportive team environment.
* My Healthcare – Quick, easy access to support, advice, and treatment 24/7.
* Annual allowance (~£350) redeemable against Bupa healthcare products.
* Free meal with every shift.
* 28 days holiday.
* Long Service rewards.
* Interest‑free annual travel loan.
* Wagestream – early access to up to 40% of earned wages.
* Competitive pension plans and parental leave options.
* My Bupa Extras – discounts at favourite retailers and wellbeing tools.
* Sick pay scheme beyond statutory sick pay.
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