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Job description We are seeking an exceptional leader to join our senior Housing team as
Head of Service – Housing Income, leading a critical service at the heart of our landlord function.
The role is responsible for the strategic leadership, operational delivery and continuous improvement of housing income services, ensuring we maximise income, sustain tenancies and deliver fair, person‑centred outcomes for residents across the city.
About the role As Head of Housing Income, you will lead the Council's approach to rent and service charge collection, arrears prevention and recovery, and tenancy sustainment, driving high performance and strong customer outcomes.
Responsibilities
Develop and deliver the
Housing Income Strategy, aligning to corporate priorities and financial plans
Provide
expert leadership on rent policy, service charges and income management performance
Lead improvement programmes that increase collection rates, reduce arrears and strengthen resident support
Oversee a wide portfolio including
rent collection, service charges, leaseholder income, temporary accommodation, heat networks and wider income streams
Ensure compliance with
legal, regulatory and building safety requirements, embedding strong governance and assurance
Use data, insight and forecasting to inform decision‑making and drive continuous improvement
About you We are looking for a senior leader with a strong track record in housing income or related services who brings both strategic insight and operational grip.
Qualifications
Significant senior experience in
income management, housing operations or related services
Proven success in
rent and service charge collection, arrears management and tenancy sustainment
Experience leading
complex services, budgets and performance frameworks at scale
Strong understanding of
housing legislation and regulatory standards
(including Housing Acts, Equality Act, Pre‑Action Protocol and RSH standards)
A track record of
service transformation, digital improvement and data‑led performance management
Experience working in partnership with
DWP, courts, local authorities and support agencies
Excellent leadership, influencing and communication skills, with the ability to drive improvement through others
Why join us This is an opportunity to play a leading role in shaping the future of housing services in Bristol – delivering services that are
financially resilient, compliant and focused on improving outcomes for residents .
As part of a collaborative senior leadership team, you will work on driving service transformation, strengthening regulatory assurance and delivering high‑quality, resident‑centred services at scale.
The Benefits We offer a competitive salary, generous holiday entitlement, flexible working options, access to the Local Government Pension Scheme and much more.
EEO Statement At Bristol City Council, we are committed to building a workforce diverse as the city we serve. We welcome and promote people from all sections of the community, particularly Applicants from Young People, Black, Asian, Minority Ethnic and Female groups who are currently under‑represented in this Service. Appointments will be made on merit.
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