North East Ambulance Service NHS Foundation Trust
Patient Safety and Compliance Investigator
The closing date is 10 May 2026
The Patient Safety & Compliance Investigator will play a key role in supporting the delivery of the Trust's Patient Safety Incident Response Framework (PSIRF). The post holder will work collaboratively with clinical, operational and corporate teams to ensure patient safety incidents are responded to proportionately, learning is identified and shared, and sustainable improvement is embedded across the organisation.
The role will support the coordination, monitoring and analysis of patient safety incidents, learning responses and improvement actions, providing expert advice on PSIRF principles, just culture, Duty of Candour, and learning‑focused approaches to safety. This role plays a vital part in our PSIRF approach, ensuring that incidents are investigated thoroughly, fairly and transparently with meaningful learning embedded into practice.
The post holder will support and contribute to learning responses as appropriate, working closely with the Patient Safety Investigation Lead and Learning Response Lead. The role will also include leading on audit completion internally within the team and Trust wide in relation to PSIRF compliance and maturity.
Main duties of the job
As a Patient Safety & Compliance Investigator, you'll be at the heart of how we learn, improve and keep patients safe. Your work will directly shape how the organisation responds when things go wrong -- and how we make sure they go right next time.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3,230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en‑route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Job responsibilities
Please refer to the Job description attached to this vacancy where you will find full details of the role and responsibilities, as this will support you to complete your application.
This Job Description is currently under review.
Person Specification
Education Qualifications and Training
* Health care experience or equivalent experience in patient safety/quality/ human factors.
* Degree-level education or equivalent experience.
* Patient Safety Syllabus levels 1 & 2
* Evidence of continuing professional development.
* Experience working within a patient safety, governance or quality improvement role.
* Recent systems-based Patient Safety Investigation Training.
Key Skills and Knowledge
* Strong understanding of patient safety, clinical governance and PSIRF principles.
* Knowledge of the Health Service and current national initiatives, particularly in relation to Patient Safety.
* Clear understanding of current issues/areas of concern within the Health Service.
* Ability to prioritise work, respond flexibly to changing priorities and work pro‑actively.
* Ability to analyse and interpret data to identify key themes or presenting concerns.
* Ability to produce logical, well written, high quality reports.
* Ability to deal with highly confidential and sensitive information.
* High quality presentation skills.
* Knowledge of learning response methodologies, human factors or systems based approaches.
Experience
* 3 years' experience working in an NHS or similar setting
* Experience of analysing patient safety data and identifying themes and trends.
* Creative approach to problem solving
* Experience contributing to organisational learning or improvement initiatives
* Working experience of Ulysses.
Special Requirements / Others
* Ability to work flexibly across sites and meet the travel requirements as required for the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North East Ambulance Service NHS Foundation Trust
Full-time, Flexible working, Home or remote working
#J-18808-Ljbffr