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We are recruiting 3 new Financial Wellbeing Advisers
Energy Mentor x1
Energy & Debt x1
Generalist x1
Are you passionate about helping people navigate financial challenges?
This isn't just a job; it's a chance to transform lives. You'll be on the frontline, proactively tackling financial insecurity and fuel poverty head-on. You’ll empower our clients and champion financial wellbeing across Swindon!
You’ll provide multi-channel advice, including outreach events and home visits focusing on Income Maximisation, debt advice, energy advice and budgeting support.
Key Responsibilities
* Provide generalist information and advice, with a focus on income maximisation and energy advice.
* Conduct client interviews face-to-face, over the phone, and during home visits.
* Educate individuals and groups on efficient energy usage and budget management.
* Support diverse communities with sensitive listening and questioning skills.
* Research and apply for local solutions like food bank or fuel vouchers.
* Promote the project at external events and deliver group education sessions.
* Monitor advice inquiries to contribute to research and campaigns.
WHO ARE WE LOOKING FOR?
* A natural at unpicking complex issues and supporting people in crisis.
* An expert listener with honed listening skills ready to empower clients
* Exceptional organisational skills and a "can-do" attitude.
* A genuine interest in community engagement
* Tech-savvy and digitally fluent.
* A team player who can commit to Citizens Advice principles
* A commitment to ongoing training, including passing the City and Guilds NEA Level 3 Energy Awareness exam within two months of starting.(we'll help you get there!).
BONUS POINTS FOR (but not essential!):
* A good understanding of fuel poverty and financial challenges.
* City and Guilds/NEA Energy Awareness qualification.
* Experience providing generalist advice on energy, welfare benefits, or debt.
* Certificate in Generalist Advice Work or equivalent
You don’t have to be the finished article, if you have the drive and the right attitude we’ll help you develop your skills
Seniority level
* Seniority level
Entry level
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Full-time
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