Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Cross Asset Market Support Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
The XiP and XVA Support team is a well-established team with regional coverage in Singapore, India, Belfast and Canada. The team primarily covers application support to the Cross Asset business within Markets. Our team interfaces with a vast client base and works in close partnership with Operations, Development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed.
We are seeking an experienced Application Support Tech Lead to be part of our Belfast team. The successful candidate will have a strong background in application support and collaboration across multiple regions. This role requires a strategic thinker who can drive team performance, ensure seamless platform operations, and foster collaboration with global stakeholders
What you’ll do:
We are seeking an experienced Application Support Tech Lead to be part of our Belfast team. The successful candidate will have a strong background in application support and collaboration across multiple regions. This role requires a strategic thinker who can drive team performance, ensure seamless platform operations, and foster collaboration with global stakeholders
1. The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
2. Provides expertise in area and an advanced level of understanding of the principles of apps support.
3. Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
4. Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
5. Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
6. Considers the implications of the application of technology to the current environment.
7. Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
8. Acts as advisor or coach to new or lower level analysts; allocates work.
9. Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
10. Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
11. Persuades and influences others through strong and comprehensive communication and diplomacy skills
12. Performs other duties and functions as assigned
13. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we’ll need from you:
14. Experience as a team lead in a similar role.
15. Strong interpersonal and communication skills, great teammate.
16. Strong working experience of systems UNIX (AIX/ Linux) environment
17. Strong working experience of Databases – Mongo, Hadoop, SQL
18. Strong working experience of Cloud Computing – RedHat OpenShift, AWS EKS, etc.
19. Knowledge on Geneos ITRS monitoring would be an added advantage
20. Experience with issue tracking and reporting using tools
21. Basic Business knowledge/ understanding of financial markets and products.
22. Knowledge/ experience of problem Management Tools.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
23. 27 days annual leave (plus bank holidays)
24. A discretional annual performance related bonus
25. Private Medical Care & Life Insurance
26. Employee Assistance Program
27. Pension Plan
28. Paid Parental Leave
29. Special discounts for employees, family, and friends
30. Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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