Key Responsibilities
1. Manage purchase and sales orders with a high level of accuracy and attention to detail
2. Coordinate deliveries and stock movements, liaising with Transport teams and Cold stores
3. Raise invoices promptly and complete month-end processing to strict deadlines
4. Process credit notes accurately and efficiently
5. Credit Control, including sending statements and chasing overdue invoices.
6. Communicate proactively via phone and email to resolve queries and prevent delays
7. Provide organised operational and administrative support to the Managing Director
8. Identify opportunities to improve operational and administrative processes
9. Manage shared mailboxes and ensure timely, professional responses
10. Provide general business, sales, and operational support as required
Skills & Attributes
11. Highly organised with exceptional attention to detail
12. Strong problem-solving skills and the ability to work calmly under pressure
13. Confident and professional communicator, particularly on the phone
14. Strong written communication and attention to detail.
15. Able to manage multiple priorities in a fast-paced environment
16. Proficient in Microsoft Office (Excel, Word, Teams, Outlook) with good numerical skills.
17. Minimum of 12 month’s experience in an administrative, operations, or support role
18. Tenacious and resilient individual and team player who is capable of building strong relationships with customers and suppliers.
19. Reliable team player with a proactive, positive, and “can-do” attitude
20. Full UK Driving Licence