Inbound Collections Agent
We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation! DCBL is a highly successful client‑focused business and one of the UK’s market leaders in debt recovery.
Job Summary
As an Inbound Collections Agent your role is to maximise collections throughout the process of the Collections letter cycle. You will be the main point of inbound contact for customers who have received a Debt Recovery letter and will be responsible for taking payments, setting up payment arrangements and answering customer telephone queries.
Responsibilities
* Handle calls and queries appropriately, in a polite and professional manner.
* Take payments over the telephone.
* Negotiate suitable payment arrangements with debtors.
* Answer debtor queries using client systems.
* Update status of accounts accordingly via client systems.
* Review debtor evidence in line with acceptable company standards.
* Adhere to client business parameters.
* Comply with company policies and regulatory requirements on every call.
Requirements
* Excellent listener and communicator.
* Strong customer service skills.
* Ability to work effectively in a team.
* Self‑motivated and capable of working towards targets.
* Good PC literacy skills, including a working knowledge of Microsoft Office.
* Good negotiation skills.
* Previous experience in a fast‑paced office/call‑centre environment desirable but not essential.
* Previous experience in debt recovery or payment management desirable but not essential as full training is provided.
Benefits (What’s in it for you)
* Starting salary £24,000, increasing to £25,000 with bonus structure and potential OTE £28,600 after successful completion of 3 months’ probation.
* Monday to Friday; no weekends or bank holidays.
* Working hours – 9am‑5pm Monday‑Thursday, 9am‑4pm Friday (36.5 hours per week).
* Early finish Fridays; Dress‑down Fridays.
* 30 days holiday (including bank holidays).
* Employee Assistance Programme.
* Newly refurbished offices.
* Free Mersey Gateway bridge pass.
* Free parking.
* Free tea and coffee facilities.
* Free monthly lunch.
* Company social events.
* Full training provided.
* Career development and progression opportunities.
* Rapidly expanding multi‑functional operation.
* Company pension.
* Discounted or free food.
Schedule
* Day shift, Monday to Friday; no weekends.
Work Location
This position is located at the Manor Park office in Runcorn. The role is not hybrid.
Note
By submitting your application, you agree for DCBL to store your personal information on file for recruitment purposes.
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