Quality & Delivery Manager – Retrofit Training & Assessment
Contract Type: Full Time
Location: National Role (Hybrid with Travel)
Region: West Midlands
Industry: Public Sector, Professional Services
Quality & Delivery Manager – Retrofit Training & Assessment
Full-time | Competitive Salary | National Role (Hybrid with Travel)
We are seeking an experienced and passionate Quality & Delivery Manager to lead operational excellence in our retrofit training and assessment programmes. This role is crucial in ensuring our provision meets the highest industry standards, while driving compliance, learner success and continuous improvement.
The Role – Quality Assurance in Retrofit Training
In this pivotal position, you will:
Lead the quality assurance framework for retrofit training and assessment provision
Manage, coach and support trainers, assessors and delivery teams
Monitor delivery standards through observations, audits and feedback reviews
Liaise with awarding organisations and external quality assurers to maintain accreditation
Ensure compliance with all retrofit schemes, PAS 2035 and industry regulations
Support curriculum development to reflect evolving retrofit standards and best practice
Oversee operational performance metrics, ensuring training delivery meets KPIs
Shape the learner journey, from enrolment to successful completion, ensuring outstanding experiences
About You:
Qualified Domestic Energy Assessor (DEA) and Retrofit Assessor (RA) as a minimum
Knowledge and application of PAS 2035 retrofit guidance
Proven track record in quality assurance and compliance within training or assessment
Strong leadership, coaching and people management skills
Highly organised, detail-oriented and proactive
Willingness to travel nationally as required
Knowledge of net zero housing initiatives and sustainability frameworks
Why Join Us?
You’ll be part of a purpose-driven organisation making a tangible impact on the UK’s journey to net zero. We offer:
A supportive and collaborative working culture
Professional development and career progression opportunities
The chance to influence the standards of retrofit training nationwide
Diversity and Inclusion
At SERT, we are committed to building a workforce that reflects the diverse communities we serve. We actively welcome applications from individuals of all backgrounds, including those who are:
Ex-forces or ex-offenders
Returning to work after a career break
Facing barriers to employment
We work closely with partners such asBridge of Hope Careers to ensure that inclusive hiring is not just a policy, but a practice. Our recruitment and training services are designed to create equal opportunities and a fair, supportive environment for all.
If you’re interested in expanding your career or transitioning into a new area, SERT offers a range of specialised training courses in electrical, solar, battery, air source heat pumps, and domestic heating. Our training courses are industry-recognised qualifications that could help you explore new career paths in the energy and utilities sectors.
Speak to our team today about enrolling in a course to expand your skills and open new opportunities in growing industries.
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