PLEASE ONLY APPLY IF YOU RESIDE IN OR UNDER AN HOUR OF TRAVEL TIME TO ONE OF THE FOLLOWING AREAS: Bristol, Bath or Exeter We are hiring for an L2 Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more. Your friendly demeanour, commitment to customer service, and ability to navigate diverse tasks could make you the perfect fit. If youre self-motivated, thrive in a fast-paced environment, and embrace responsibility, apply now for a role that values impeccable standards and a company that puts well-being at the core of our values. If you are hard-working and highly customer-focused, and you have most but not all of the posted technical experience, you should still apply. Job Description Resolve escalated incidents efficiently within the SLA. Provide detailed diagnosis and documentation for issues. Deploy, configure, and maintain systems: Windows, macOS, O365, Azure, Entra?ID, Exchange, Synology, Ubiquiti, Tailscale, 3CX, MDM. Support hardware, networking, VPNs, printers, peripherals, and server/workstation breakdowns. Consult L3 experts when encountering complex or undefined issues. Drive knowledge transfercreate KB (HTL) articles and update triage and escalation procedures. Mentor L1 colleagues in troubleshooting and escalation best practices. Completing tasks towards delivering our clients IT projects. Customer, supplier and third-party liaison throughout projects. Provide concise documentation of the systems and processes that you have implemented. Opportunities for Hybrid remote and onsite project delivery across the south and south-west of the UK. Personality Friendly, approachable and helpful. Confident on the telephone. Committed to maintaining impeccable standards of customer service. Self-motivated, takes ownership of their work, and takes pride in delivering high-quality outcomes. Able to work independently for much of the time, taking feedback on board and driving continuous improvement. Keen to promote follow-on projects and new services that would be of value to our clients. General Non-Technical Skills A great work ethic and high standards. Ability to prioritise and multitask to deliver superb response times. Concise and well-presented verbal and written communication (should be reflected in CV!). Ability to explain technical concepts with accessible, simple language. Willing to take on responsibility and work proactively. Able to work flexibly to accommodate clients needs, sometimes out of hours. Confidence to take on unfamiliar, diverse tasks and to research and learn on the job. Base Technical Skills Familiar with Apple hardware and software, including macOS and iOS. Familiar with common cloud business platforms such as Microsoft 365 and Google Workspace. Confident in supporting and deploying commonly used SaaS platforms such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive, and Sharepoint?. Familiarity with a range of products and software from vendors, including: Synology DrayTek Ubiquiti / UniFi 3CX ZeroTier / Tailscale (and/or comparable SD-WAN VPNs) Mosyle (or a comparable MDM solution) Confident understanding of IP networking concepts, including designing, installing, configuring and troubleshooting complex small- to medium-sized business networks. Advanced wired and wireless network configuration and optimisation, including the use of VLANs, firewalls and other techniques for network segmentation and endpoint security. Familiarity with advanced cloud directory, SAML / SSO and various modern authentication methods, e.g. Microsoft Entra (Azure). Experience installing and troubleshooting standard office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms, including email service migrations, deliverability and fixing email client issues. Applicants should hold a valid Level 3 or above qualification in Information Technology. Highly Advantageous Technical Skills Experience designing and installing physical network infrastructure, including CAT5/6 cable terminations to RJ45 / patch panels, server cabinets, trunking data cables and mounting WiFi access points. Experience deploying and administering cloud-based virtual Windows / Linux servers and Microsoft Remote Desktop / Citrix-style environments, Microsoft Azure and virtualisation. Experience designing and managing FileMaker (Claris) database solutions. Bash / Shell scripting or any broadly equivalent transferrable knowledge in scripting and programming concepts to aid in our internal DevOps processes. Experience in modern home automation design and implementation. Working Conditions 4-day working week as standard / 34 hours. Six weeks (of a 4-day week) p/a leave allowance. Generous Christmas / New Year working hours. Mileage paid at 45p (own vehicle required). The role is nominally based in Bath, Bristol or Exeter, but our client base is spread across the south and southwest; being based anywhere in that region would be suitable if you are willing to travel to customer sites 2-3 days per week up to ~2 hours. Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 4 weeks of applying, then please assume you have been unsuccessful on this occasion. Important Consent Note By clicking the Submit Application button, you are expressly giving your consent to us sharing your CV within Purple Computing and its group of companies. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email and telephone contact from Purple Computing and its group of companies for the purpose of discussing available roles with you. Purple Computing and its group of companies will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the Submit Application button.