Assistant Housing Officer - East Voids / Lettings Team
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This will be based on the East Voids Team, 150-152 Kings Road B11 2AP.
Working full time, 3 days in the office and 2 days agile/hybrid, subject to business and service needs.
From time to time, you will be asked to provide cover to other teams within the service across the city to cover emergencies.
The role of the Assistant Housing Officer involves lone working, visiting empty properties, conducting viewings with customers who have bid for properties off the housing register, showing them around, signposting, and handling all end-to-end customer inquiries. Responsibilities include booking lettings, collecting proofs, managing workload, dealing with energy providers, clearing meter debts, collecting keys, and handling lock changes.
We are looking for a highly motivated, organized individual with a can-do attitude and flexibility.
Full training, support, shadowing, and mentoring will be provided. City Housing is undergoing a service redesign to improve customer service by providing seamless, end-to-end, consistent voids and lettings services, aiming to minimize void turnaround times.
The post holder must hold a full driving license.
Key responsibilities include:
* Working closely with Repairs Partners to manage repairs to empty properties
* Completing viewings with customers as part of the lettings process
We seek candidates who can demonstrate:
* Excellent customer service skills
* Ability to work in a busy environment with tight deadlines
* Contributing positively to service improvements
This role involves site visits to empty properties and conducting viewings with customers. It is desirable (not essential) that applicants can commute to and between site visits (car mileage paid at current rates).
Please upload your up-to-date CV via the attachments part of your application, as it is required for shortlisting. Applications without a CV will not be considered.
Birmingham City Council is an accredited Disability Confident Leader employer, committed to employing, retaining, and developing all staff.
Internal mobility and development are supported; applications from internal employees and those under S118 will be prioritized.
If you have any accessibility needs or require support during the application process, please let us know.
For informal inquiries, contact: Azim Hussain at Azim.Hussain@birmingham.gov.uk or call 07354927631.
Applications from people with caring responsibilities and flexible working options will be considered.
Proof of right to work in the UK is required before employment can be confirmed.
Note: Roles are advertised for a minimum of two weeks; however, vacancies may close earlier due to high volume. Submit your application promptly to be considered.
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