Communities manager

Job Description

Title: Communities Manager Contract Type: FTC until February 2027, Full Time 35 hours per week Salary: £45,743 per annum to £50,838 per annum (Regional salary), dependant on experience Grade: 9 Reporting Office: Delamere and Winsford, Cheshire Persona: Site based Closing Date: Thursday 25 th June, 2026 Interview Dates: Wednesday 8 th July, 2026 (In-Person Interview) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Communities Team in the North West at L&Q:

• Come and lead our resident liaison activities on two major remediation projects in Delamere and Winsford in Cheshire.
• The role will lead the successful delivery of resident liaison activities on these sites where major works are happening in and around residents' homes. The role will provide visible best practice management for the team across both projects.
• The role is a maternity leave cover that reports into the Senior Communities Manager in our Property and Investment division.

If this sounds like you, we would love for you to apply! Your impact in the role:

• Leading a team of two Communities Coordinators to deliver resident engagement on two remedial works schemes in Cheshire
• Actively problem solve, provide on the ground solutions and be comfortable dealing with challenging situations on site.
• Maintain effective working relationships with internal construction and project teams, as well as external stakeholders, making the best use of L&Q resources and support the wider group strategy.
• Effectively manage resident complaints and stakeholder queries.
• Collaborate with counterparts based in East and West London and be able to deputise for the Senior Communities Manager when required.

What you'll bring:

• You will be an experienced people manager with demonstrable experience of effectively managing site-based and remote staff on challenging projects to contribute positively to high performance.
• A passion for delivering high quality communications, resident engagement and project planning.
• Experience of public speaking and leading resident meetings.
• Knowledge of leading effective communications associated with regeneration, remediation or development-based projects.
• Strong attention to detail, with the ability to source and present innovative solutions.
• Strong track record of using project programme software, including developing complex programmes.
• Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! #TJ

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