SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
SWARCO The Better Way. Every Day. | Part of the Global SWARCO Group.
What you will do
SWARCO Smart Charging has many Electric Vehicle charging units installed throughout Scotland. Part of our responsibility is ongoing service support and planned preventative maintenance of these products. We have a new vacancy for a Service Engineer in Scotland in and around the Dundee/Perth areas.
* Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
* Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
* Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
* Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for
* At least 2 years' experience in technical support or field service roles. Experience welcomed from any industry - (not restricted to) the automotive, clean energy, or EV charging industry.
* Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively.
* Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as a part of a larger SWARCO team.
* Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
* Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
* Competitive Salary (Overtime available)
* Company Van (with Personal use) & Mobile Phone
* 25 days holiday plus the option to purchase more holiday.
* 40-hour work week
* Additional Day's leave – Birthday
* Employee Assistance/Wellness Programme
* Generous Employer Pension contributions
* Life assurance
* Employee discounts portal - Perkbox
Interested?
Please apply by clicking on the link below and share your details.
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Company car
* Company pension
Application question(s):
* Do you have previous experience working in a Field Service or Technical support role?
Location:
* Perth, Perth and Kinross (required)
Work Location: In person