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Technical Operations Lead - Cyber Security, Brighton
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture is collaborative and inclusive, supporting employees to reach their full potential.
Our professionals deliver services based on Milestone’s best practices and frameworks, leveraging our knowledge to deliver value and continuous improvement. With Intelligent Automation, we accelerate IT transformation, focusing on business objectives and employee productivity. With over 3,000 employees serving more than 200 companies worldwide, our mission is to revolutionize IT deployment.
Job Overview
We seek a highly skilled Technical Operations Lead for our Cybersecurity Investigations team. This role manages technical operations, ensuring the integrity, confidentiality, and availability of digital assets through cybersecurity measures. The successful candidate will lead a team and collaborate with global leads and client partners to deliver services in the UK Timezone.
This is a 100% remote role based in the UK with flexible hours to support global operations. It reports to our US-based Service Delivery team and works with clients in the UK and US.
Key Responsibilities
* Lead and develop a team of cybersecurity professionals, fostering a collaborative, innovative, and high-performing environment.
* Design and implement training programs, review tickets, provide feedback, and identify skill gaps for development.
* Oversee daily technical operations, ensuring adherence to client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead global initiatives, process development, change management, reporting, and client requests.
* Stay updated on investigation techniques and ensure team skills are current.
* Act as the technical liaison between the client and internal teams, preparing reports on security trends and risks.
* Monitor scheduling, attendance, and compliance with laws and regulations.
* Escalate performance or morale issues as needed.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years in cybersecurity operations, with hands-on experience.
* Minimum 5 years as an investigator in an IR team, preferably in a global enterprise.
* Proven leadership of technical teams.
* Knowledge of cybersecurity frameworks (e.g., NIST, ISO/IEC 27001).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Understanding of access control, cloud technologies, data retention, and encryption.
* Strong problem-solving and communication skills.
* Experience presenting to clients or cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming, forensic investigation experience.
Compensation
Dependent on experience, skills, certifications, and location.
Our Commitment to Diversity & Inclusion
We aim to create a workplace reflecting the communities we serve. We promote equity and belonging, and provide equal employment opportunities to all applicants, regardless of race, gender, age, disability, or other protected categories. We also make reasonable accommodations for disabled applicants and employees.
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