Overview
Join to apply for the Sales & Customers Operations Specialist - France & Benelux role at Energy Job Search.
Job location: Reading, United Kingdom (and related regional scope). Travel up to 25% may be required. This position is a hybrid of office/remote working.
Job Description
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
About The Opportunity
The role holder assumes operational responsibility for the sales enablement in the execution of sales support activities in the market that enable operational delivery of key customer management processes end-to-end (Lead to Contract, Order-to-Cash, Aftersales, Customer Service Offer), for all applicable market sales channels (workshops, industrial, retail, e-commerce, bikes, FF, CV). The role works closely with the market Lead-to-Contract Specialists to enable a smooth end-to-end customer journey and enhance the customer experience.
Key Responsibilities
* Manage the effective integration of cross-functional activities impacting the customer experience, improving sales force effectiveness and efficiency, and enabling a cross-functional interface between sales, customer service, supply chain and the customer.
* Provide comprehensive support to the front-line market sales team; engage regularly with sales managers and customers to deliver the customer service offer.
* Develop local customer service offers aligned with global/regional frameworks, including coordinating and implementing global/regional service offer frameworks in the market.
* Coordinate digital projects in markets (e.g. Castrol Shop, Business Networks, EDI, Circularity) and other business/customer project implementations in clusters/markets.
* Execute customer communications in the market.
* Support tender/offer preparation for new customers and renewals for the market.
* Support internal/external audits relevant to safe, reliable and compliant operations.
GBS Customer Relationship Accountabilities
* GBS performance management (SLAs) for the market.
* Performance tracking of customer management KPIs relevant to the market, defined annually.
* Managing escalations for complex customer issues raised via Sales/GBS Customer teams.
Continuous Improvement Accountabilities
* Identify and implement continuous improvement initiatives in the market in line with frameworks and processes.
* Drive automation opportunities in customer management activities to improve efficiency.
Education
* University degree or equivalent experience desirable.
Experience
* Operational business experience, ideally in B2B and B2C contexts.
* Experience in Sales and Customer management is desirable.
Skills & Competencies
* Good understanding of the Lead to Cash process and systems.
* Good understanding of digital tools and systems (e.g., SAP, Salesforce, Castrol Shop).
* Fluent in English (essential for internal and external communication).
* Fluent in French (essential to support customer operations and stakeholder engagement in France and French-speaking regions).
* Excellent interpersonal skills and the ability to interact effectively with internal and external stakeholders.
* Analytical thinking, process improvement, customer-centric mindset, digital fluency, resilience, and other listed competencies.
Competencies
* Internal Functional Navigation in service of the customer - Skilled
* Deliver an effortless customer experience - Skilled
* Customer Promise Execution - Skilled
* Using Operational Tools to drive customer experience - Skilled
* Customer Relationship Management - Skilled
* Offer & Product knowledge - Strong understanding of customer & product portfolio
Why join our team?
We offer an excellent working environment and employee benefits, including an open and inclusive culture, a strong work-life balance, learning and development opportunities, health and life insurance, medical care, and other benefits. We value diversity and are committed to an inclusive environment where everyone is respected and treated fairly. Benefits may include flexible working options and modern office collaboration spaces.
Additional Details
Remote Type: Hybrid (office/remote)
Legal Disclaimer: We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity, veteran status or disability. Accommodations are available in bp's recruiting process on request.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Staffing and Recruiting
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