Job Title: Complaints Coordinator
Location: Basildon, Essex, SS13 3DU
Contract Start Date: Monday, 15 December 2025
Contract End Date: Tuesday, 31 March 2026
Hours: 7 hours per day
Pay Rate: £14.34 per hour
Job Overview
We are seeking an experienced Complaints Coordinator to manage and coordinate customer complaints efficiently, ensuring timely resolution and full compliance with organisational policies and regulatory standards.
This role requires previous housing experience.
Key Responsibilities
Manage and coordinate customer complaints from receipt through to resolution
Allocate incoming complaints to appropriate team members for investigation
Monitor progress and ensure complaints are resolved within agreed timescales
Ensure all complaint handling complies with organisational and regulatory requirements
Maintain accurate records and provide updates where required Requirements
Essential: Previous housing experience
Strong organisational and coordination skills
Excellent communication skills, both written and verbal
Ability to manage multiple complaints and meet deadlines Working Arrangements
Candidates may be required to attend the office for the first week for training
After training, office attendance will be Tuesdays and Thursdays
Candidates can work from Ealing, WBR, or Pitsea locations