Anytime Newcastle Upon Tyne, England, United Kingdom
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Location: Newcastle Upon Tyne, England, United Kingdom
Posted: 1 week ago | Be among the first 25 applicants
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As part of Apogee's Managed Print Service, the Onsite Service Assistant supports and maintains print devices at our client's location. This role utilizes remote monitoring software and incident management applications to ensure operational excellence.
Key Responsibilities
1. Monitor print devices using remote software and perform floor-walking.
2. Respond to service requests and maintain business equipment according to SLAs.
3. Escalate issues promptly when necessary.
4. Ensure cleanliness, updated service labels, and proper functioning of client devices.
5. Manage toner, paper, and consumable replenishment.
6. Report activity and device performance to the Area Service Manager.
7. Assist with device installations, moves, and maintenance of records.
Working hours are Monday to Friday, 08:30 to 17:00, with a one-hour lunch break. This role is based at the work location with no remote working option.
Flexibility
We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary expectations section of your application so we can discuss it early in the process.
Note: Apogee reserves the right to close this advertisement or withdraw the role at any time depending on application volume or recruitment needs. We encourage interested candidates to apply promptly to avoid disappointment.
Application Process
Our application form is quick and easy—no need to repeat your entire CV, we promise!
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Specialty Trade Contractors
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