Purpose of the Role
As a customer services assistant within our busy Shopmobility team, you will be a customer focused individual providing exceptional levels of service at all times. You will be able to deliver exemplary standards of communication and demonstrate the ability to work within a team and on your own.
Key Responsibilities
* To work the hours & shifts in accordance with conditions of employment.
* To carry out duties in accordance with site assignment instructions and Managements instructions.
* To comply fully with the Health & Safety Policy for the Centre.
* To ensure requirements of the fire regulations are strictly complied with.
* To ensure rules & regulations of the Centre are complied with at all times.
* To assist and undertake all Shopmobility tasks.
* Ensure the Centre is a safe and pleasant environment.
* Always remain courteous to members of the public, colleagues & retail staff.
* To liaise with other departments as appropriate.
* Always maintain high standards.
* Being able to intercept customers needs.
* Provide a quality, effective & friendly service.
* Using your initiative when assisting customers.
* Being observant and report any suspicious items/persons immediately.
* Maintain a smart well-groomed appearance.
* Proactively engage with customers throughout the Centre providing assistance and guidance & deliver exceptional standards of customer service.
* Ensure a positive image is displayed at all times.
* Correct procedures to be followed at all times.
* Dealing with any customer/visitor enquiry in a professional & friendly way.
* Handle and resolve customer complaints in a professional way ensuring information is passed on to the relevant person.
* Process accident/incident reports as required in a timely & accurate manner.
* Increase your skills and knowledge through education & training.
Skills, Knowledge and Experience
Qualifications and experience:
Essential:
· Ability to demonstrate high levels of customer service at all times.
· High levels of integrity.
· Ability to work on your own or as part of a team.
· Ability to deal with demanding situations.
· Actively solve problems when presented.
· Reliable & flexible/supportive team player.
· Attention to detail.
· Ability to use a full range of Microsoft applications including Word, Excel, PowerPoint & Outlook.
· Honest & reliable.
· Willingness to partake in on-site training.
· Excellent organisational skills.
· Willingness to adopt a flexible approach to work patterns & be able to work weekends/evenings.
· Well presented.
· Accurate record keeping with good attention to detail.
Desirable.
· Previous experience in a similar role.
Working Hours - Part-time 24 hours per week
Salary - £12.21 per hour
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Please see our Benefits Booklet for more information.