JOB DESCRIPTION:
An exciting opportunity for Helpdesk Scheduler in Leeds. Our client is looking for an experienced, fast paced, and hardworking Scheduler to join their team, with an immediate start. This is initially a temp position.
Working hours
Monday to Friday
8am - 5pm.
Daily responsibilities will include:
1. Booking engineers in for PPM's and breakdowns
2. Supporting other members on the help desk team as and when required.
3. Managing and updating business-critical issues daily
4. Accurately record details of the caller, problem and severity
5. Chasing up jobs that have not been accepted/attended to
6. Taking incoming calls from customers and clients
7. To provide effective and efficient administrative compliance support
8. Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
9. To prepare reports and documents as required and maintain confidentiality at all times
10. Monitor planned and reactive maintenance performance.
Requirements for the role
11. Previous FM experience
12. Admin/helpdesk experience
13. Reliable
14. Organised
15. Proactive
16. Ambitious