Job Title: Senior Account Manager
Location: Rutland
Salary: £35k-£38k
Hours: 40hrs per week 8.30-5 or 9-5.30 with flexibility required
Our client is a live events and brand marketing agency with a solid reputation for delivering exceptional roadshows and live experiences across the UK and beyond.
Due to an exciting period of growth, they are looking for a Senior Account Manager within their Managed contracts division supporting the Operations Manager and leading a team of client coordinators. You will be the primary point of contact for their key clients, ensuring the seamless planning and execution of their campaigns, roadshows and events
What's in it for you:
. Quarterly profit share bonus scheme
. 22 days holiday increasing to 23 with service plus bank holidays
. Holiday buy back scheme
. Private pension scheme
. Health & wellbeing services
. Recognition awards
Key Responsibilities
. Serve as the dedicated account manager for designated key clients.
. Lead and support the client coordinators, including, training, performance reviews, and ongoing development.
. Manage client event booking systems, schedules, quotes, and inventory with accuracy.
. Oversee daily task allocation
. Ensure all billable services, labour, and consumables are accurately charged.
. Issue weekly operator packs with complete booking forms, hotel info, and health & safety documentation.
. Provide out-of-hours support for your assigned clients and assist in covering the wider team when needed.
. Coordinate with the Transport & Compliance Manager to ensure correct onboarding and compliance for client-owned assets.
. Attend and supervise live events on-site (including overnight stays as required).
. Monitor the condition and presentation of client assets, ensuring high standards and accurate reporting of defects and cleanliness.
. Arrange logistics such as accommodation, and expenses for teams attending events.
. Track and manage client-owned inventory, ensuring availability, condition, and correct billing.
. Handle quotes, invoicing, and account status
. Lead quarterly and annual client review meetings, gathering feedback and identifying upsell opportunities.
. Report on unnecessary spends and implement cost-saving measures through proactive planning.
. Collaborate with Workshop and Warehouse teams to manage consumables and labour costs effectively.
. Ensure accurate record-keeping, including team receipts and client-specific charges.
. Prepare a weekly performance and activity report for the team meeting.
. Maintain frequent 1:1s with your team and provide updates and KPIs during weekly meetings with the Operations Manager.
Skills & Experience Required:
. Proven experience in account management or client services.
. Strong leadership and team management capabilities.
. Excellent communication skills - both written and verbal - for liaising with clients, suppliers, and contractors.
. High level of attention to detail in administrative tasks.
. Familiarity with CRM systems (training can be provided).
. Ability to manage competing priorities with a flexible, proactive approach.
. Comfortable working under pressure and available for occasional travel and out-of-hours support.
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